on 08-06-2018 11:12 AM
on 08-06-2018 01:26 AM
Have you checked in webmail to see if that's working?
If you get an error message there, then the email system may have detected a weak password or a compromised email account and changed the password or locked the account to help secure customer data.
Have you previously set up Password Recovery for the email address? You could use the Reset your Password option. Or if you're a TalkTalk broadband customer or recent customer you can change your email password in MyAccount > My Services > Webmail - Manage Webmail, if the email is listed in one of the 5 email address slots.
If it works in webmail but not in an email client then check the settings. In particular, settings that are related to password encryption. Password encryption is not needed so long as you use SSL connection security.
But if it is just a password change that's needed and you haven't got the self-help recovery set up then an OCE will respond to you here, verify your details and arrange a new password to be given to you via your mobile.