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NO EMAILS IN OR OUT SINCE 20TH SEPTEMBER

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9 REPLIES 9
nottoc
Chatterbox

I noticed over the week that no emails were appearing in my inbox or trash/spam, whereas I usually get at least 5 spams a day!

I sent a test at 10.03 this morning from my Gmail account and this has not arrived at my Talktalk in box or anywhere else.

I haven't changed any settings on my pc, which is Windows 10.

Anyone any ideas?

Gondola
Community Star

Hi @nottoc 

 

To link this topic to your TalkTalk Mail service, in preparation for direct help from TalkTalk support, please check your Community Profile includes in Personal Information (Click here):


Your name, current TalkTalk landline 'phone and alternate number (mobile preferred). Add your full address with postcode (location). Then scroll down to Private notes to add the talktalk.net email address, notes and references etc and then save changes.

Check Spam and Trash folders for mail messages that may have been diverted from the Inbox.

 

Compose and send the same mailbox a mail message. Check that the message sends without error, is copied into the Sent objects folder and arrives and stays in the Inbox. Mail not reaching the Inbox could mean there's a Filter rule, including an Auto forward which is a special filter rule, that's diverting, discarding or blocking mail.

 

Let us know of any error message, or if mail does not arrive in the Inbox or disappears from the Inbox.

 

Collecting mail messages with a POP3 mail account may be deleting those messages from the online Inbox.

Gondola - Volunteer 2017-2021

To appreciate my help . . . If I offered a solution Best Answer


OCE_Chris
Community Team - TT Staff

Hi nottoc,

 

How are you getting on, has Gondola's advice helped?

Chris

nottoc
Chatterbox

Hi Gondola, thanks for your reply.

 

I addressed all the issues and took the steps you suggested, but still no result.

 

I sent a test message last thursday from my Talk Talk email account to my obscured for customer security account- it shows in 'sent' but didn't arrive in my inbox.

 

I checked the filter rules etc and I had set up a test thursday to forward my emails to my gmail address - it did forward these ok. I have now removed this filter, for the time being.

So I wonder what is stopping the emails from 20th not appearing in the inbox? 

 

The POP3 mail account I don't know about, because I've had mail successfully for years from Talk Talk and haven't done any changes myself. Is it something TalkTalk have changed recently, I wonder.

Gondola
Community Star

Hi nottoc 

 

Just confirm for me:

  • The your_name@talktalk.net mailbox is the one you signed in to
  • There are no Filter rules at all
    If in any doubt select the dustbin icon on the end of any rule
  • Auto forward is not enabled
  • You sent a message to the same mailbox as you're signed in to
  • The message did not arrive in the Inbox

No Filter rules means there's nothing stopping the mail message from arriving in the Inbox.

Gondola - Volunteer 2017-2021

To appreciate my help . . . If I offered a solution Best Answer


nottoc
Chatterbox

Yes I signed in as normal to the obscured for customer security as always.
There are no filter rules for regular email- the only rules are for specific spam email adrresses eg bitcoin and operah addresses, as I was getting 5 spam a day, so created a rule for each one -do you think the TalkTalk spam filters are stopping every regular email as well as the spam addresses ?
Auto forward is not enabled
I sent a message from my Gmail account to the Talktalk address and also sent a Test from the help section of email.
The message did not arrive in the in box.
Thanks for your interest

Gondola
Community Star

Hi nottoc 

 

TalkTalk don't set up spam filters in your mailbox. But it won't be the first time that a user has created a Filter rule to block themselves.

 

If in any doubt select the dustbin icon on the end of any rule. In this case select the dustbin icon on all Filter rules until you see the following:

 

Filter rules - There is no rule defined

Gondola - Volunteer 2017-2021

To appreciate my help . . . If I offered a solution Best Answer


OCE_Ady
Community Team - TT Staff

Hi nottoc, has Gondola helped you get this sorted? 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


nottoc
Chatterbox
No, Gondola's suggestions were helpful, but did not resolve the issue. Therefore I went on Talk Talk's live chat and someone is supposed to be calling me within 72 hours to operate my pc remotely and resolve the issue. I am still waiting for the call.
OCE_Ady
Community Team - TT Staff

You're better off here. Add a landline number to your profile so that I can raise the fault ticket for you. I can see you've told Gondola that there are no filters or forwards in place to cause the problem. Have you sent yourself a mail from the affected account to the affected account and did it arrive? 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.