I noticed over the week that no emails were appearing in my inbox or trash/spam, whereas I usually get at least 5 spams a day!
I sent a test at 10.03 this morning from my Gmail account and this has not arrived at my Talktalk in box or anywhere else.
I haven't changed any settings on my pc, which is Windows 10.
Anyone any ideas?
To link this topic to your TalkTalk Mail service, in preparation for direct help from TalkTalk support, please check your Community Profile includes in Personal Information (Click here):
Your name, current TalkTalk landline 'phone and alternate number (mobile preferred). Add your full address with postcode (location). Then scroll down to Private notes to add the talktalk.net email address, notes and references etc and then save changes.
Check Spam and Trash folders for mail messages that may have been diverted from the Inbox.
Compose and send the same mailbox a mail message. Check that the message sends without error, is copied into the Sent objects folder and arrives and stays in the Inbox. Mail not reaching the Inbox could mean there's a Filter rule, including an Auto forward which is a special filter rule, that's diverting, discarding or blocking mail.
Let us know of any error message, or if mail does not arrive in the Inbox or disappears from the Inbox.
Collecting mail messages with a POP3 mail account may be deleting those messages from the online Inbox.
Hi Gondola, thanks for your reply.
I addressed all the issues and took the steps you suggested, but still no result.
I sent a test message last thursday from my Talk Talk email account to my obscured for customer security account- it shows in 'sent' but didn't arrive in my inbox.
I checked the filter rules etc and I had set up a test thursday to forward my emails to my gmail address - it did forward these ok. I have now removed this filter, for the time being.
So I wonder what is stopping the emails from 20th not appearing in the inbox?
The POP3 mail account I don't know about, because I've had mail successfully for years from Talk Talk and haven't done any changes myself. Is it something TalkTalk have changed recently, I wonder.
Just confirm for me:
No Filter rules means there's nothing stopping the mail message from arriving in the Inbox.
Yes I signed in as normal to the obscured for customer security as always.
There are no filter rules for regular email- the only rules are for specific spam email adrresses eg bitcoin and operah addresses, as I was getting 5 spam a day, so created a rule for each one -do you think the TalkTalk spam filters are stopping every regular email as well as the spam addresses ?
Auto forward is not enabled
I sent a message from my Gmail account to the Talktalk address and also sent a Test from the help section of email.
The message did not arrive in the in box.
Thanks for your interest
TalkTalk don't set up spam filters in your mailbox. But it won't be the first time that a user has created a Filter rule to block themselves.
If in any doubt select the dustbin icon on the end of any rule. In this case select the dustbin icon on all Filter rules until you see the following:
You're better off here. Add a landline number to your profile so that I can raise the fault ticket for you. I can see you've told Gondola that there are no filters or forwards in place to cause the problem. Have you sent yourself a mail from the affected account to the affected account and did it arrive?