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Need to gain access to my old Tiscali email.

Ruudisrev1001
Popular Poster
Message 22 of 22

Hello, 

 

I've been locked out of my instagram account and I need to verify myself via that email address. I need help to gain access to the email please. Instagram help are useless.

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21 REPLIES 21

Gzr666
First Timer
Message 1 of 22

Hi Ady. My Tiscali account disappeared with the provider many years ago. I had talk talk briefly 5/6 years ago but cannot recall my log in for this.  
cheers Gary

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Message 2 of 22

Do you have an active account if you do we need the landline or account number for it. If not I'll have to send you a whole different set of questions.

 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Gzr666
First Timer
Message 3 of 22

Thanks Ady. How do i see this message?

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Message 4 of 22

I've resent that for you now. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Gzr666
First Timer
Message 5 of 22

Hi Ady. Can you resend the personal email asking for info please as I cannot see it?

 

thanks Gary

Message 6 of 22

Thanks Gzr666, I've sent you a personal message to verify security information. 

 

Please send me a message after you've provided said information and include the affected email, an alternate mail and mobile number for the password reset tool.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 7 of 22

Hello Ady. I am the account owner and I understand my don Ruudi is trying to access his Tiscali email. Feel free to message me to ask whatever you need to grant Ruudi access to his email account. Thanks 

Message 8 of 22

Ok there was a delay in our system pulling in your posts. As you don't have an account I'll have to send you another personal message to ask for different information. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 9 of 22

Hi Ady, I am afraid I do not have a TalkTalk broadband account, only the registered email address with Tiscali and this account.

 

Ruudi

Message 10 of 22

HI Ruudisrev1001, do you still have a TalkTalk broadband account? If you do please provide the answers in the secure link I've sent in a personal message. If not please then I'll have to send another personal message.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 11 of 22

Hi Ruudisrev1001 

 

TalkTalk Mail Support will have to set up password recovery reset details for you. I'll send them a reminder.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Mark as solved + Accept as Solution

Message 12 of 22

Hello,

 

Am I still being assisted? 

Message 13 of 22

Hello Ady,

I just checked the status of the email and it is in fact deliverable which is promising. What are the next steps?

Ady-TalkTalk
Support Team
Message 14 of 22

Hi Ruudisrev1001, when did you last access this mailbox? Have you checked on https://verifalia.com/validate-email to see if the mailbox is still active? If it's still active please let us know and we'll do what we can to help. If not then I'm afraid there's nothing we can do. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 15 of 22

Thank you so much for your assistance!!!

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Message 16 of 22

That's promising. At least the email address is not deleted. But because you didn't set up password recovery I'll request that TalkTalk set up Reset details so you can set a new password.

 

 

A TalkTalk Support member will need to verify you as the registered email user and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.

 

Prepare for TalkTalk Mail Support (next week) by including in your Community Profile:

  • Your name, current home 'phone number. An alternative (mobile preferred) contact number. Full address with postcode (Location)
  • Scroll down to Private notes to add the email address needing recovery, other notes etc
  • After checking and updating, Save changes

Select here: Update your profile

A TalkTalk Support member will reply to this thread and then Community Personal Message you to confirm your customer account details and or details related to the original registration of the email address.

 

When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your Password journey. Make sure the password is ultra-strong and unique to the mailbox.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Mark as solved + Accept as Solution

Message 17 of 22

Hi Gondola

 

I can't actually remember my password. I tried the 'forgot password' link however it is asking me to get the link from the email I can't access. where do I go from here?

 

Kind Regards 

Ruudisrev1001

 

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Gondola
Community Star
Message 18 of 22

Hi Ruudisrev1001 

 

If you know the password then select the button to sign in:

 

Sign in to TalkTalk Mail

Enter your email address and password, select Sign in.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Mark as solved + Accept as Solution

Message 19 of 22

Thank you for replying to my message. I basically need to sign into my Tiscali email however I do not know how to do so since they sold out.

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Gondola
Community Star
Message 20 of 22

What happens when you select the Forgotten password button in the help page  Changing your email password

 

Do you get a message indicating no domain?

 

When you send the email address a mail message do you get a bounce back indicating undeliverable or similar?

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Mark as solved + Accept as Solution