on 05-12-2020 06:52 PM - last edited on 06-12-2020 09:39 AM by Gondola
Hi I am new to the forum and have a problem that I am hoping you can help me with. I have just bought a new Samsung A21s and can't get my talktalk email account to connect to the phone. I have tried to add it via the Gmail app and can get through to the point where it says "Couldn't open connection to server" we have tried changing the security type to None and think we have got the correct port setting of 143 but it just wont connect. Any suggestions would be really appreciated as I am going round in circles. Thanks Pete.
on 07-12-2020 01:25 PM
Hi Pete the fisherman, if anyone can help its Gondola. Please let us know how you get on.
on 05-12-2020 07:04 PM
The gMail app usually sets up fairly easily although the manual settings do need checking. So long as the 'phone is connected to Wi-Fi the app verifies the incoming and outgoing server settings as you set each one up so you know if the setup for both receiving and sending mail is good.
When starting to Add the email account to the Gmail app:
Then these are the Incoming and Outgoing server settings for the TalkTalk.net email account. You'll probably need to edit the mail server names to make sure the incoming server is prefixed by mail. and the outgoing server is prefixed by smtp.
|Account Type||IMAP (recommended)|
|Incoming mail server||mail.talktalk.net|
|Incoming Security Type||SSL/TLS|
|Outgoing SMTP server||smtp.talktalk.net|
|Outgoing Security Type||STARTTLS|
Let us know if that's good.