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on 22-11-2024 11:52 AM
As part of my renewed contract I was offered a new router eero 6 that replaced my sagem one which worked efficiently with my full fibre service. I believed that the eero 6 would provide a faster service but unfortunately it only had two rj45 connections. I needed a digital voice adapter for my phone and because I also use a Hive heating control I had to buy a 4 way ethernet switch. The DVA had to be requested separately which took nearly an hour on the phone. I have yet to check whether I have been charged for delivery. The last straw is that the eero 6 will not connect to my ONT box. I am not the first Talktalk customer to have this problem. Does anyone know how this problem can be solved? In the meantime I will continue with my Sagem device!
on 22-11-2024 01:04 PM
Hello,
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Michelle