on 20-03-2021 10:34 AM
I'm a long-time Nildram email user, mostly without problems. recently, however, I'm having send problems: emails not received (not a specific person!). There are no error messages. Nildram is operating within Outlook 2016, but sme problem seems to exist on webmail (receives but no sending success). Quotas seem OK.
Win 10, Outlook 2016
Incoming server, no SSL, chan 110, pop3.nildram.co.uk
Outgoing server, no encoding, chan 25, smtp.nildram.co.uk
on 18-05-2021 07:48 AM
on 18-05-2021 07:30 AM
I successfully migrated from Outlook to Thunderbird after checking it out. Program is clear and easy to use, and so far has given no problems. Only slight drawback so far is that owing to structural differences, direct transfer of old .pst files (archived Outlook files) isn't possible. There's a 3rd party route, I believe.
Thanks for your help!
on 17-05-2021 07:15 PM
Hi wills21, Gondola as always has given good advice. Please let us know how you get on.
on 16-05-2021 11:46 AM
If the Outlook version is 2016 then it should have the SSL/TLS security option.
The software / security protocols should have been updated. There is a Windows registry fix to enable the required protocols.
However, the best practice in troubleshooting would say to set up a different email client before attempting any registry editing. And I'd be reluctant to change registry setup on a system not under my control.
So, download Thunderbird and set that up with the recommended settings.
on 16-05-2021 11:29 AM
Outlook (2016) rejected my attempt to set the server ports suggested, and setup substituted 143 (incoming) and 25 (outgoing). Additionally, the option SSL/TLS is not available (None, SSL, TLS, Auto) and attempts to invoke either SSL or TLS are rejected as 'not supported'. On the other hand, the setting I've sent do work!
on 16-05-2021 10:51 AM
Check that the logon information is your full nildram email address and password
On the outgoing server tab:
On the advanced tab
15-05-2021 05:01 PM - edited 15-05-2021 05:02 PM
on 15-05-2021 07:41 AM
The DNS records have been restored so at least the incoming mail can find the nildram MX servers hosted by apm-internet.
Sign in to webmail at https://mail.overssl.net/
Does receiving and sending work ok from there?
Email client access uses the same server host name: mail.overssl.net
Inbound Server: mail.overssl.net
Port: 993 (IMAP) or 995 (POP3)
Select TLS/SSL or SSL/TLS
Outbound Server: mail.overssl.net
Select TLS/SSL or SSL/TLS
What error message are you getting when sending?
on 14-05-2021 11:25 AM
Looks like good advice. I'm assuming the TTB complaints-handling algorithm hasn't reached the required threshold yet. At the least, it's disgraceful that TTB hasn't informed the legacy users of their intentions.
on 14-05-2021 11:10 AM
@davehardy wrote: I have been unable to send emails via my nildram.co.uk account for over a month... and I've not received any emails since 4am...will probably have to migrate everything to another address.
I think now is the time for that backup plan to swing into action.
Not yet confirmed that this is a fail or a cessation but there's no DNS records so no access to MX servers and the host names don't respond. All current mail incoming to you will be bounced so the sooner you migrate to a working email address the better.
on 14-05-2021 10:55 AM
I have been unable to send emails via my nildram.co.uk account for over a month, although receiving them was OK. I've was round the houses with TT and TTB as none wants to take responsibility (I am a TT customer but TTB manage my email address!!). Was eventually assured last time I spoke to them that it was being escalated to get looked into. Needless to say I have heard nothing in over a month. I have had to resort to sending all outgoing emails via my gmail account. Today the pop3.nildram.co.uk can't be reached and I've not received any emails since 4am.
The whole situation is a fail to be honest, I appreciate this is a legacy email address but there has been nothing to say that support is being withdrawn. At my wits end to be honest and will probably have to migrate everything to another address.
on 14-05-2021 09:45 AM
Thanks. I've sent the following email, as advised above:
I’ve been advised by TT to contact you…
“TTB should have a record of the registered user details to match to your personal details.All requests for support need to be made to TTB. Call 0800 083 3003 - Mon-Sun 8am-6pm Press # and when prompted select Option 4. Or email firstname.lastname@example.org and ask for the Email Product Manager.”
Early this morning, my Nildram email account (email@example.com) stopped functioning. For some months I’ve been unable to send emails & have used a Yahoo account for this. However, having a long-standing Nildram account to receive continued to be useful. Incidentally, I did manage a ‘send’ on Nildram yesterday, but this could be a coincidence? Now this has also failed.
Please note that I’ve been using MS Outlook for all of the above time. However, up to today, it’s always been possible to also access Nildram webmail. Not now.
I’ve received no notification of cessation. Please advise situation urgently, thanks.
Derek William Adams
on 14-05-2021 09:25 AM
I can see the apm-internet hosting servers up and running but still getting no response from the TTB legacy domains. Fail or cessation? I don't know.
For clarification, this Community Email forum is for TalkTalk Consumer customers with mailboxes active on the TalkTalk Mail platform.
Nildram is not currently hosted on the TalkTalk Mail platform and is managed by TalkTalk Business (TTB) but there isn't an effective link to TTB to get a quick response on this issue.
Go direct to TalkTalk Business (TTB) TTB Support to resolve any issues with the Nildram email domain. TTB should have a record of the registered user details to match to your personal details.
All requests for support need to be made to TTB. Call 0800 083 3003 - Mon-Sun 8am-6pm Press # and when prompted select Option 4. Or email firstname.lastname@example.org and ask for the Email Product Manager.