on 20-03-2021 10:34 AM
I'm a long-time Nildram email user, mostly without problems. recently, however, I'm having send problems: emails not received (not a specific person!). There are no error messages. Nildram is operating within Outlook 2016, but sme problem seems to exist on webmail (receives but no sending success). Quotas seem OK.
Win 10, Outlook 2016
Incoming server, no SSL, chan 110, pop3.nildram.co.uk
Outgoing server, no encoding, chan 25, smtp.nildram.co.uk
on 14-05-2021 09:13 AM
This is an unexpected fail...last received message very early this morning. So, neither send nor receive now possible. Now can't access webmail either. No information received about this either!
Any help welcome, thanks
on 14-05-2021 08:25 AM
There are no mail exchangers found for the TalkTalk Business (TTB) domains gotadsl.co.uk or nildram.co.uk or f2s.com.
So, no mail will be received at present.
Have you been given any information about the ceasing of these legacy domains or is this an unexpected fail?
on 14-05-2021 08:13 AM
My account has been ticking over, as although I couldn't send mail, I could receive OK (any reply I sent out via Yahoo).The ability to receive seems to have stopped early this morning, with no mail since then. Can you advise status urgently, please?
on 16-04-2021 08:10 AM
on 16-04-2021 07:37 AM
Hmmmm...thanks for your efforts so far, but not much progress with TTB. It's beginning to look like they have no intention of repairing the damage done by their recent changes. As custodians of legacy Nildram, I think customers should have been made aware of this!
on 16-04-2021 06:01 AM
Hi Berkoboy, have you had direct contact from TTB too? If not then I can get them in touch with you.
on 16-04-2021 05:59 AM
Hi Derek, I'm pleased to see that you've had contact albeit not what you were looking for.
on 14-04-2021 07:08 PM
I also remain unconvinced by the TT Business reply . Firstly not all of my failed recipients use BT internet . So are TTB claiming all UK ISP's decided as one to block Nildram mails ? Secondly why has this send failure just recently happened ( around 1st March ) - surely a concern about spam would have been implemented years ago. Thirdly if mails can be sent via webmail - why can't they be sent by Outlook or Mail for Win10 for example . I don't mind what happens in the background as long as my recipients see my mail as coming from my @nildram address - I appreciate this may need extra hardware/software to authenticate .
on 14-04-2021 12:56 PM
I was contacted by TTB today using my Yahoo address. In case you weren't copied, here it is:
Thank you for contacting the TalkTalk Business Customer Services Team.
I can confirm that test emails sent and received via the webmail link of (deleted) all been successful so we are unfortunately unable to replicate the fault on our end. Some email providers like BT blacklist all Nildram/GotADSL/Freedom2Surf email addresses as "Spam" even though none of the email addresses on the server produce spam emails, and is simply a block en masse of old email servers. If this is the case for your recipients, it is something that we unfortunately do not have the power to change as we are unable to control the block list of other providers. I am sorry to say that there are unfortunately no plans to upgrade the server in the future either and all email services provided by TalkTalk Business are considered to be "Legacy Products".
If you should have any further queries please do not hesitate to contact us.
Customer Services | TalkTalk Business "
NB: Case Number: 07305211
This answer seems inadequate for several reasons. I replied:
on 12-04-2021 03:03 PM
on 09-04-2021 10:44 AM
Hi wills21, I've been involved in a long email chain to get you the help you're after. I'm told you'll be contacted by the TTB team.
on 07-04-2021 09:01 AM
on 07-04-2021 09:00 AM
Hi wills21, I've been on leave I'll raise the compaint now for you. Please let us know how you get on.
on 04-04-2021 06:38 PM
Hello, he's right. Webmail seems to be working, but my linked Outlook account only receives, doesn't send. Confusing, because a Sent Items message is recorded - but unfortunately the intended recipient never gets the message.
TTBusiness took over responsibility for Nildram servers, irrespective of whether the account-holder is with TT or TTB. If like me, you're a TT user, an extra layer of problems is generated.
TT is (I hope) currently making a complaint to TTB on my behalf to try and sort this out.
04-04-2021 07:11 AM - edited 04-04-2021 09:13 AM
Hi , I am having exactly the same problem . Emails sent from my @nildram.co.uk and @gotadsl.co.uk are not being received . The last email I know got through was dated 18th February .
I will try TT Business as suggested .
Update - Just spoken to TTB . Helpful person ( Karl ? ) said there was a problem some weeks ago with the Nildram /gotadsl / and other servers . The problem has been resolved - but only for webmail . It is not fixed for what he calls 3rd party mail applications -such as Outlook . He didn't have an ETA .
TTB have me listed as a residential customer - which is correct , I have never been a business.
I will test webmail.
on 31-03-2021 06:59 AM
I'm sorry wills21, I've got no access to check TTB systems. I think the only choice we have is to make a CEO complaint. Are you happy to have me raise the complaint for you?