Hi robcricket
Not being able to log in to your webmail account may be because the email system has detected a weak password or a compromised email account and changed the password or locked the account to help secure customer data.
I assume you've tried putting the current password in to Outlook if the password request box comes up?
Have you previously set up password recovery for the email address with an alternate email and mobile number? You could try the Reset your Password option. Other than the reset to the account itself, if there are alternates listed, see if you recognise them from the hints. Or if you're a TalkTalk broadband customer or recent customer you can change your email password in MyAccount > My Services > Webmail - Manage Webmail, if the email is listed in one of the 5 email address slots.
If not, you'll need to prove you're the registered user of the email. Double check that you've added to your Community Profile, Personal Information (Click here) your name, current address and contact 'phone numbers and then scroll down and add all of the following in the Private Notes area at the bottom of the page:
- Email address affected
- Your Full Name
- Date of Birth
- Landline 'phone number and Full postal address linked to the tiscali email address when first registered
- For password reset requests, include your mobile contact number and times to call - daytimes when available in person to receive the password and speak to the email team
(for security they won't leave a message with the password and they don't accept call backs)
- Save changes
TalkTalk's Community Team will verify the user details recorded for the email address and will confirm the next actions here.
