on 02-08-2018 09:57 PM
My talktalk emails on my IMAP apps on android phone, ASUS tablet and PC thunderbird have all disappeared completely.
all the emails are still visible on webmail.
I can send talktalk emails from my app but I cannot receive them.
when I opened my tablet, my talktalk emails were there, until the device synchronised, when they were all deleted.
I have checked all the settings, and even deleted and reinstalled on my phone, and tried setting up talktalk on Windows Mail.
The inbox shows a deckchair, saying finished, and does not download any messages.
I spent 40 min on online chat, but the agent was working to a script and could not help.
on 10-08-2018 08:33 AM
Ok that means you're part of the incident relating to mail authentication. You can track progress on the service status page.
on 09-08-2018 01:37 PM
Furthermore I just have set up an additional talktalk email account which downloads to my PC immediately. ie IMAP working normally
so there is a very specific problem with my first talktalk mailbox.
on 09-08-2018 01:23 PM
Hi, my mailbox on all my devices now says incorrect password, ?? after the rebuild
I have changed my email password via the talktalk website. but my devices still cannot log on, phone or PC.
I deleted the talktalkaccount on my phone and on windows mail, to reinstall with the new password, but still says password incorrect.
on 08-08-2018 11:07 AM
Hi hudHISSin, I've run a repair on your mailbox. If that doesn't resolve the problem, you'll need to remove and readd the mailbox from one of the apps and then retest. If that doesn't clear the problem I'd change the password in for the mailbox via MyAccount. Please let us know how you get on.
on 07-08-2018 03:02 PM
on 07-08-2018 02:33 PM
I have added the information to my profile.
I have also just gone through all my settings with the tech team by telephone, who confirm my setting are all correct.
I emphasise that my talktalk email alone (not gmail) failed simultaneously on 3 devices and 4 apps. I watched the previously downloaded emails disappear before my eyes when my tablet tried to syncrhronise IMAP talktalk emails.
on 07-08-2018 01:54 PM
Please ensure your Community Profile Personal Information (Click here) includes your TalkTalk landline phone number and an alternate number (mobile recommended). Add, then scroll down and add any affected email addresses to Private Notes and save changes. The TalkTalk Community support OCE will then be able to link to your TalkTalk service account and check out each email account and repair / rebuild as necessary.
As a temporary workaround you should be able to use webmail and you should be able to send emails.