on 12-04-2019 06:55 AM
Hi ParvRooprai, please add your tiscali email address to private notes in your profile and I'll take a look at this for you.
on 11-04-2019 03:23 PM
Has the tiscali email account been working until recently? Have you kept the tiscali email account active by signing in to TalkTalk webmail at least once every 180 days?
If you're not sure if the tiscali email account is active then send the tiscali email address an email from another email address and see if there's an error message returned. Or use an email address validator like this one.
Update us on the situation. If it looks like the account has just been suspended then we'll alert the TalkTalk team for you.