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Not able to send emails (Lineone account)

JSForster
Popular Poster
Message 11 of 11

Not able to send emails all day (they are received OK). The error code is: 0x800CCC6f and the server response  is: 554 cm4gb1 smtp.talktalk.net ESMTP server not available

Can anybody help me please?

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10 REPLIES 10

Message 1 of 11

Thanks for posting back to let us know it's sorted Stephen.

 

 

Ady

 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 2 of 11

My pleasure. 

 

We appreciate you taking time out to give us your feedback.

GondolaVolunteer 2017-2022

  Like below to appreciate my help . . . Mark as solved  Accept as Solution

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Message 3 of 11

Well Done Gondola on your continued support to other community members.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


JSForster
Popular Poster
Message 4 of 11

Hi everybody

Thanks for all the help and especially to Gondola.

My email is now working correctly.

Best wishes

 

Stephen

Ady-TalkTalk
Support Team
Message 5 of 11

Hi JSForster, if you follow Gondola's advice you'll get this sorted.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 6 of 11

That tells me the settings are outdated. 

 

Just update the Server Settings.

 

Have the current password ready. Tick to save the password before entering it.

 

Supported* email client and app settings are:

Account Type  IMAP (recommended) or POP3
Username Full email address
Password Email password
Incoming mail server mail.talktalk.net
Incoming Port (IMAP / POP3) 993 / 995
Incoming Connection Security SSL/TLS
Outgoing mail server smtp.talktalk.net
Outgoing Port 587
Outgoing Connection Security STARTTLS
Outgoing Authentication Required Yes
Authentication Method Normal Password

 

It's also important to make sure the email address is added to a TalkTalk Consumer customer MyAccount to avoid restriction to webmail only access and possible deletion. 

 

 Email not showing in My Account

 TalkTalk Mail Plus is the mail only subscription service for TalkTalk Mail users in the UK that are not home broadband customers.

 

* Email clients, apps and devices that do not support secure mail using a minimum of TLS1.2 connection security are not supported.

GondolaVolunteer 2017-2022

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JSForster
Popular Poster
Message 7 of 11

Thanks, the incoming server setting is:  pop.tiscali.co.uk

and the outgoing server setting is: smtp.tiscali.co.uk

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Message 8 of 11

Hi JSForster 

 

Here's the  Microsoft guide on checking Outlook 365 server settings. Select and scroll down the page. You'll see a video. Below the video you'll see a section on how to see the Server Settings.

 

Take screenshots if you wish but remember to obscure the first part of your lineone email address before uploading here using the camera icon above this Reply area.

GondolaVolunteer 2017-2022

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JSForster
Popular Poster
Message 9 of 11

I am using Outlook 365. Sorry - I don't understand what you mean by server settings.

I think my email password is quite strong.

Thanks.

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Gondola
Community Star
Message 10 of 11

Hi JSForster 

 

What version of Outlook are you using and what outgoing server settings?

 

Is the email password strong enough?

GondolaVolunteer 2017-2022

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