on 29-08-2020 10:48 AM - last edited on 29-08-2020 11:06 AM by Gondola
I'm not receiving all my emails - the last one not to arrive was from Talktalk.
Answered! Go to Solution.
on 25-09-2020 09:06 AM
I've received the PM but I can't read any of the information in the screen shot. Is it OK if we leave this until Monday, OCE_Ady is back then and he'll be able to advise the best course of action, apologies for any inconvenience
on 22-09-2020 01:01 PM
I don't know if you got the PM I sent you - I tried to include screenshots as I could not get "copy" to work. - same problem - I got a rejection message.
I am 76 years of age and I am now finding this somewhat overwhelming. I did wish to talk to someone on the phone but was dissuaded from doing so both by your Call Centre, and subsequently by Ady.
I would be quite happy for you to take control of my computer using one of the proprietary methods, otherwise I am going to have to abandon this.
on 22-09-2020 12:09 PM
PM is personal message. If you hover your mouse cursor over my avatar in this post a popup should appear with a blue "send message" button at the bottom. If you click on this it will open a new message window. You can then paste the headers in to the message body
on 21-09-2020 11:52 AM
I don't think we need the analysed headers, just need you to copy the headers and instead of pasting them into the analyser just paste them into a PM
on 16-09-2020 08:04 AM
Hi Moony, we need a little bit more to identify the journey. If you follow the steps in MX toolbox it will help you pull the information we need. You can send it to me by private message.
on 15-09-2020 01:15 PM - last edited on 15-09-2020 01:24 PM by Gondola
this is one particular header:
obscured for customer security btinternet.com
I received another one yesterday (14th) at 17.35 - sent 28-08-2020 at 20:42.
on 15-09-2020 07:08 AM
Hi Moony, can you dig out the mail headers and send them over to me? It will help us find out what's happened.
on 07-09-2020 09:42 AM
on 05-09-2020 12:27 PM
If you wish to refer to this topic then you can do so either by noting the unique URL https://community.talktalk.co.uk/t5/Email-Webmail/Not-receiving-all-emails/td-p/2610107
Or you can bookmark the topic by selecting Bookmark on the Show option menu (triple vertical dots right of the Reply button at the top left of the topic.
Your personal bookmarks (accessible only to you when you're signed in to Community) are at https://community.talktalk.co.uk/t5/user/myprofilepage/tab/user-subscriptions:bookmark-subscriptions
on 05-09-2020 11:45 AM
Only time will tell if it is sorted If it recurs I will have to contact your Technical people by phone.
Is there a way in which this tranche of posts can be saved separately please?
on 04-09-2020 12:37 PM
Hi moony, thanks for posting back to let us know it's sorted. I've marked Gondola's post as the best answer for you to help others find the right fix and also to show Gondola that all the efforts to help are worth it.
on 01-09-2020 09:24 AM
Working perfectly from Outlook is a good indicator that the mailbox is ok but it's not quite the same as signing in to the TalkTalk online mailbox directly and testing from there.
Please confirm that you were able to follow the advice in post 2 of this thread and that in the online mailbox there's definitely an advisory on the Filter rules page "There is no rule defined".