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Not receiving email from Headspace

Message 3 of 3

I have a tiscali email address and havent received any emails from for over 12 months. They tell me they sent a renewal email to me a month ago which I never received. I also never received an automated password reset email earlier this week.

The emails are not in my spam and junk mail and they have said to contact you to whitelist them. Reading the forums I see that talktalk dont have a whitelist and to check my settings for filters. I've done this and no filters are set up for them.

I feel stuck between headspace and talktalk and unable to manage my headspace account. Help!




Support Team
Message 1 of 3

Hi LizzieH, please add the full sending mail address to private notes in your community profile. Meanwhile I've sent you a personal message to obtain more information. 



Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Community Star
Message 2 of 3

Hi LizzieH 


I don't see any obvious reason for mail from not to arrive in your Inbox unless there is a rogue filter rule or their mail senders have suppressed sending to your mailbox because of a past or present delivery issue.


To check your end, make sure you see the Filter rules page that says 'There is no rule defined'.  Headspace do use multiple servers so you could have a Blocked Senders Filter or another filter that's blocking one of their mail senders.


Prepare for TalkTalk Mail Support by including in your Community Profile, Personal Information (here):

  • Your name, current home 'phone number. An alternative (mobile preferred) contact number. Full address with postcode (Location)
  • Scroll down to Private notes to add your email address and their email adress(es), notes and references etc
  • After checking and updating, Save changes

Select here: Sign in to TalkTalk Mail

Enter your email address and password, select Sign in.


Check the  Inbox first and then check  Spam and  Trash folders for mail messages that may have been diverted from the Inbox. Bear in mind the spam and trash folders normally contain mail not older than 30 days.


Compose and self-send the same mailbox a mail message. Check that the message sends without error, is copied into the Sent objects folder and arrives and stays in the Inbox.


Mail not reaching the Inbox could mean there's a Filter rule, including an Auto forward which is a special filter rule, that's diverting, discarding or blocking mail.

  • To check, select the Main Settings menu icon      triple line icon top right on the blue header
    (Mobile browser? use the desktop version)
  • Select Settings from the top of the menu
  • Select the inward facing arrowhead by Mail (or Email) in the left side panel
  • Select Filter Rules
    If there's no rule defined, that's perfect
  • To delete a Filter rule including any Auto forward
    select the Dustbin icon    to the right of the rule
    The icon background will turn red    
  • To confirm you really want to delete this Filter rule
    Select the blue Delete button

If there are no filter rules at all and the mailbox is working normally then ask the Headspace customer service to ask their email admins to positively confirm that mail sending to your address is not suppressed. Ask them to clear any stop on sending.

GondolaVolunteer 2017-2022

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