on 16-09-2021 10:28 AM
I'm not receiving order confirmation or despatch emails from firstname.lastname@example.org or email@example.com, they are sending them out and they do not receive a bounce back error message. All other non-talktalk email accounts receive the emails fine and if they manually send a test email with just the word test in it comes through fine. My friends with talktalk mail accounts are having the same problems. There's nothing in my blocked list and they're not going into spam.
on 22-09-2021 03:08 PM
on 22-09-2021 02:37 PM
Sorry found my talktalk number and added it, as I say though emails from those domains aren't coming through to my talktalk mail account regardless of if I'm on talktalk or any other internet
on 22-09-2021 10:53 AM
When you say you just have the broadband, are you on our FTTP product (future fibre) or are you on fibre (fibre35 or fibre 65)? If you're on fibre35 or fibre65 (or LLU) then you will have a telephone number
on 22-09-2021 08:52 AM
I've added an alternate landline number to my profile should you need to call me but I don't have a talktalk number just the broadband. Also the below issue happens on both talktalk wifi and non-talktalk wifi/ethernet connections.
on 21-09-2021 10:49 AM
on 20-09-2021 03:29 PM
Thank you for your reply again, I've added that information to my private notes and double checked the filters, which there are none.
Hopefully they can get to the bottom of it
on 20-09-2021 03:02 PM
I do see that the SPF file for both domains includes the Microsoft servers specified by spf.protection.outlook.com and in that case I wouldn't normally expect to see a delivery issue unless TalkTalk Mail users have marked the domains as spam. If you've given the details requested by Ady-TalkTalk then the email admins can inspect the logs to see if there's a reason for failed delivery to your TalkTalk online mailbox.
Select here: Sign in to TalkTalk Mail
Enter your email address and password, select Sign in.
Check the Inbox first and then check Spam and Trash folders for mail messages that may have been delayed and or diverted from the Inbox. Bear in mind the spam and trash folders normally contain mail not older than 30 days.
Mail not reaching the Inbox could mean there's a Filter rule, including an Auto forward which is a special filter rule, that's diverting, discarding or blocking mail.
TalkTalk email admins do require confirmation that there is no filter rule defined so if you could please provide confirmation that would be appreciated.
on 20-09-2021 02:30 PM
Hi, thank you for your responses, I spoke to firstname.lastname@example.org and @wraplondon as they're the sister companies, with what you'd said, and they in turn spoke to everycloud. However, they came back to say that everycloud do filter the incoming emails but the outgoing are sent with 0365, do you have any further suggestions please?
on 16-09-2021 12:43 PM
on 16-09-2021 11:53 AM
The common factor for the two websites quoted is that they both use the exact same mail servers hosted in Germany. On checking with MX Toolbox for those servers using the host name everycloudtech.com this resolves to 184.108.40.206 that is listed on two spam blacklists, Spamhaus ZEN and UCEPROTECTL3. When the TalkTalk MX servers carry out checks on the sending servers and come across spam listings then it's quite likely to result in mail being deferred for spam scanning. Suspect spam doesn't necessarily benefit from a bounceback error.
on 16-09-2021 10:45 AM
Hi user129, thanks for posting to let us know. Please add the email address they're being sent to and the time and date they were sent to private notes in your community profile.