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Not receiving emails from .com addresses

Mashford
First Timer

on ‎07-06-2018 05:15 PM

Message 2 of 2

Hello

I‘Ve been told I’m not getting emails sent from my choir using 2 addresses ending .com.

The admin person has told me to ask you to ‘whitelist’ these addresses (not heard of this before.

There are no addresses in my blocked senders filter.

please can you explain / help

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1 REPLY 1

Ady-TalkTalk
Support Team

on ‎08-06-2018 10:26 AM

Message 1 of 2

Hi Mashford, did the admin person give you a copy of the bounce message they're receiving from us? I've reindexed your account. The email admins won't add a blocked mail sender to a whitelist. If cloudmark has identified it as spam etc then it will need to improve it's reputation to get through the filters.

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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