email support

Ask us about your TalkTalk email account and Webmail.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not receiving emails from multiple sites

Shughes1307
First Timer
Message 3 of 3

Not receiving emails from trustone site for my fit to fly covid test

its not in spam and I have no filters

0 Likes
2 REPLIES 2

Ady-TalkTalk
Support Team
Message 1 of 3

Hi Shughes1307,  I hope Gondola's advice has helped you to get this sorted. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


0 Likes

Gondola
Community Star
Message 2 of 3

Hi Shughes1307 

 

If you're using the trustone app then all results / certificate are accessed via the app.

 

Have you checked TalkTalk Mail webmail to ensure you see the message that there is no filter rule defined?

Select here: Sign in to TalkTalk Mail

Enter your email address and password, select Sign in.

 

Check the  Inbox first and then check  Spam and  Trash folders for mail messages that may have been diverted from the Inbox. Bear in mind the spam and trash folders normally contain mail not older than 30 days.

 

Compose and self-send the same mailbox a mail message. Check that the message sends without error, is copied into the Sent objects folder and arrives and stays in the Inbox.

 

Mail not reaching the Inbox could mean there's a Filter rule, including an Auto forward which is a special filter rule, that's diverting, discarding or blocking mail.

  • To check, select the Main Settings menu icon      triple line icon top right on the blue header
    (Mobile browser? use the desktop version)
  • Select Settings from the top of the menu
  • Select the inward facing arrowhead by Mail (or Email) in the left side panel
  • Select Filter Rules
    If you definitely see the message "There is no rule defined", that's perfect and means there's nothing stopping mail from arriving in your online Inbox
  • To delete a Filter rule including any Auto forward
    select the Dustbin icon    to the right of the rule
    The icon background will turn red    
  • To confirm you really want to delete this Filter rule
    Select the blue Delete button

 

GondolaVolunteer 2017-2022

  Like below to appreciate my help . . . Mark as solved  Accept as Solution