on 01-12-2021 10:25 AM
on 30-11-2021 01:46 PM
If you're using the trustone app then all results / certificate are accessed via the app.
Have you checked TalkTalk Mail webmail to ensure you see the message that there is no filter rule defined?
Select here: Sign in to TalkTalk Mail
Enter your email address and password, select Sign in.
Check the Inbox first and then check Spam and Trash folders for mail messages that may have been diverted from the Inbox. Bear in mind the spam and trash folders normally contain mail not older than 30 days.
Compose and self-send the same mailbox a mail message. Check that the message sends without error, is copied into the Sent objects folder and arrives and stays in the Inbox.
Mail not reaching the Inbox could mean there's a Filter rule, including an Auto forward which is a special filter rule, that's diverting, discarding or blocking mail.