on 27-09-2021 11:48 AM
Hi, I have been having a problem receiving emails. I have not received new emails (with the exception of TalkTalk engineer's tests) since Saturday morning 25th September. I have tried both the web app and my own client and used several browsers, and accessed using both my laptop and PC so I feel certain the problem must lie at TalkTalk's end. I had a very long chat session with TalkTalk but this did not really help. I was eventually sent off to reset my router, clear the cache etc. This has made no difference. My own tests (sent from a Virgin email account) do not arrive, neither have my normal expected morning emails and , for example, authentication emails from amazon. This is quite a problem for me as I use this as a main account.
on 28-09-2021 12:06 PM
on 27-09-2021 08:59 PM
on 27-09-2021 08:30 PM
Thanks for the help. I didn't think to look for autoredirect as I knew I hadn't touched it. Somehow an autoredirect had been set up along with a filter sending emails from Amazon to that same address. I have removed them and obviously changed the password. Everything sent to my email address since Saturday 25th seems to have been diverted to a gmail address and deleted. I have been unable to access Amazon for the same period of time largely because authentication requests from Amazon were being diverted. I have also changed my Amazon password.
on 27-09-2021 03:11 PM
If you didn't set up the redirect then assume that your password has been compromised.
Make sure your email devices are free of password grabbing virus, trojan or other malware.
Make sure your password recovery reset details are present and correct. Update your reset details is on the main menu (triple line icon top right header bar or cog icon for mobile browser).
Then change and upgrade your password.
on 27-09-2021 02:53 PM
You say you got some TalkTalk emails. Were these picked up directly from the lineone mailbox?
Are you a current TalkTalk Consumer home broadband customer?
Prepare for TalkTalk Mail Support by including in your Community Profile, Personal Information (here):
Select here: Sign in to TalkTalk Mail
Enter your lineone email address and password, select Sign in.
Check the Inbox first and then check Spam and Trash folders for mail messages that may have been diverted from the Inbox. Bear in mind the spam and trash folders normally contain mail not older than 30 days.
Compose and self-send the same mailbox a mail message. Check that the message sends without error, is copied into the Sent objects folder and arrives and stays in the Inbox.
Mail not reaching the Inbox could mean there's a Filter rule, including an Auto forward which is a special filter rule, that's diverting, discarding or blocking mail.
Let us know of any error message, or if mail did not arrive in the Inbox or disappeared from the Inbox. Collecting mail messages with a POP3 mail account or mail collection service, like Gmail, may be deleting messages from the online Inbox.
If using email software or mobile email apps, check for software updates and if the email account is set for IMAP or POP3.
Select here: TalkTalk Mail Support Hub
Check that your Email Settings, particularly server host names and port numbers match those for TalkTalk managed email addresses.