Not receiving emails

[trickybottom1]

No emails for last two hours tried webmail as well as app! Server error messages, spent an hour on the phone to them and issue has been escalated! Please help

[Ady-TalkTalk]

Hi all, I've have confirmation that the fault has been identified and fixed. Unfortunately, we don't work the community over the weekends and that means anything reported here over the weekend is picked up on Monday morning. I'm pleased we got it sorted this morning for you. 

Ady

[stevedenton1960]

Brilliant! Emails are back in action 🙂 Thank you!

[trickybottom1]

Well they should be very thankful to you also!

[Gondola]

Hi trickybottom1 

You're welcome. I used my personal phone to contact the Community Manager to get the fault reported on Saturday after not getting a response via other methods. but have no control over what action the TalkTalk incidents team or platform operator take.

[Gondola]

Hi talk-wb 

The issue for those impacted mailboxes looks to be resolved by the platform operator. Let us know if you're back in action.

[trickybottom1]

No probs just wish they had sorted Saturday, thank you for your help today

[Ady-TalkTalk]

Thanks for posting back to let us know it's started working. 

Ady

[Riverboat]

Now working again for me too. Thanks.

[Ady-TalkTalk]

Thanks for posting back to let us know it's started working. 

Ady

[trickybottom1]

THANK YOU GONDOLA FOR YOUR HELP, know you can only report it but at least you were there and did as much as you could, thanks again

[trickybottom1]

They are slowly trickling through now!

[Gondola]

Hi trickybottom1 

Excellent that you're back in action. What will normally happen is that those mail messages that were accepted for delivery over the weekend will slowly trickle in. May take some time.

[trickybottom1]

It’s working but on,y received emails since they mended it not any from other days

[Ady-TalkTalk]

Thank you. Would you mind checking again they're telling me they believe they've fixed it

Ady

[trickybottom1]

Same message

[Ady-TalkTalk]

Are you still getting error messages? The team at OX who provide the platform have apparently made some changes to the server to reinstate the service. 

Ady

[trickybottom1]

No emails still

[Ady-TalkTalk]

I've been asked to have everyone retest again.

Ady

[Gondola]

Hi @Ady-TalkTalk 

Just to let you know I've sent you a PM with a listing of all users that have posted here in Community that have a mailbox impacted by the server fault at OX.

[trickybottom1]

Hi yes I can’t access via webmail either