on 04-10-2021 01:32 PM
a few of my friends living abroad (probably not relevant) have texted me that their emails to my tiscali.co.uk address have been bouncing back lately with "Undelivered mail - returned to sender" error. Seems to be very inconsistent too.
Is anyone else experiencing this?
on 05-10-2021 11:04 AM
Hi petet, if you've followed Gondola's advice and the problem persists please let me know. I'll help you move onto the next step.
on 04-10-2021 02:14 PM
You should check the mailbox is working and without any Filter rule defined. A filter rule could be redirecting to an unavailable address or refusing delivery.
Prepare for TalkTalk Mail Support by including in your Community Profile, Personal Information (here):
Select here: Sign in to TalkTalk Mail
Enter your email address and password, select Sign in.
Compose and self-send the same mailbox a mail message. Check that the message sends without error, is copied into the Sent objects folder and arrives and stays in the Inbox.
Mail not reaching the Inbox could mean there's a Filter rule, including an Auto forward which is a special filter rule, that's diverting, discarding or blocking mail.
Let us know of any error message, or if mail did not arrive in the Inbox or disappeared from the Inbox.