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Ofcom and TalkTalk speed

spfsmart
First Timer
Message 2 of 2

My contract with talktalk states that my average speed will never drop below 35mbs... thanks to an email; from talktalk saying how great they've been Ofcom state differently. Ofcom state 32mbs average... Does anyone know the compensation rates from talktalk for this?

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1 REPLY 1

Debbie-TalkTalk
Support Team
Message 1 of 2

Hi spfsmart

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Debbie

 

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