Hi Mark
The normal webmail login is here: Pipex webmail login (Click here). Although if you don't remember your password you'll not get logged in.
The current spate of blackmail scam emails spoofing your email address and making fake claims including that your account has been hacked isn't conclusive of a compromised account. You should check for suspicious activity though just to be aware. The fact that you think the quoted password is an old one is probably right. But securing the account and suspending it pending deletion is certainly an option for you.
You will need to prove you're the registered user of the email account.
Please double check that you've added to your Community Profile, Personal Information (Click here) your name, current address and phone numbers and then scroll down and add all of the following in the Private Notes area at the bottom of the page:
- Email address affected
- Your Full Name
- Date of Birth
- Landline 'phone number linked to the pipex email address when first registered
- Full postal address linked to the pipex email address when first registered
- Include your mobile contact number just in case the team need to speak to you.
- Save changes.
The TalkTalk Community support team will verify the user details recorded for the email address and will reply here to confirm verification and account suspension.
