on 16-04-2018 11:31 AM - last edited on 16-04-2018 12:14 PM by Gondola
I have a Tiscali account and have had no luck logging in and mu access to my email account is not possible.
I want to check the account so that - if necessary - I can contact those contacts who I can no longer access or reply to.
16-04-2018 12:18 PM - edited 16-04-2018 12:19 PM
Has the Tiscali email account been in regular use at least once in the last 180 days? I ask because unused accounts are flagged for deletion and may be suspended or permanently deleted.
What error message do you get when trying to login? Is it just password or account not recognised?
The email system may have detected a weak password* or compromised email account and changed the password or locked the account for security.
Have you previously set up Password Recovery for the Tiscali email address? You could use the Reset your Password option. Or if you're a TalkTalk broadband customer or recent customer you can change your email password in MyAccount > My Services > Webmail - Manage Webmail if the email is listed as one of the 5 email addresses. If there's an empty space in the list, you may be able to add the email address with the Manage Existing Emails option.
If not, you'll need to prove you're the legal owner of the email. Double check that you've added to your Community Profile, Personal Information (Click here) all of the following in the Private Notes area at the bottom of the page:
Email address affected.
Your Full Name.
Date of Birth.
Phone number linked to the Tiscali email address when first registered.
Full postal address linked to the Tiscali email address when first registered.
Include your mobile contact number and times to call - daytimes when you'll be there in person to receive the password and speak to the email team (for your security they won't leave a message with the password and there's no number to call them). Don't forget to save changes.
The personal information is used to verify the details recorded for the owner of the email address.
This topic has been escalated to the TalkTalk Community support team and the email expert will respond to you right here to help you with account or password recovery.
* The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) comes into force on 25 May 2018. The GDPR is a regulation intended to strengthen data protection for all individuals within the European Union (EU). Password strength is crucially important in order to help secure and protect personal data.
on 16-04-2018 01:01 PM
Hi Roger, once you've added the details requested by Gondola post back and I'll get your password reset.