You're in the right place, right here, and the only 'phone number you'll need is your own mobile number if you have one but don't worry if not.
Just acknowledging your request for a onetel password change and confirming it's already escalated to the TalkTalk Community Team to authorise a password change for you.
Please do a quick check that your Community Profile includes in Personal Information (Click here) your name, current landline 'phone number and an alternate number (mobile recommended) and address with postcode (location). Then scroll down to Private notes to add the onetel email address with any relevant other notes and finally save changes.
TalkTalk will need to verify you are the registered mail user. You'll get an initial response from a TalkTalk (TT Staff) team member here, hopefully tomorrow, and your Community Personal Messaging will be enabled.
You'll then receive via Community Personal Messaging (the envelope icon by your avatar top right of this page when signed in to Community), a data verification request prior to authorising the password change.
You'll then get a call on your mobile and a team member will run a security check and give you the new password.
When the onetel mailbox is migrated to the TalkTalk Mail platform (coming soon) and you have a MyAccount as a MailPlus or Broadband customer then you'll be able to manage the password change there or set up Reset Details via the online mailbox Settings Menu for when you forget the password or wish to reset it.
Hi glynbaxter, I've sent you a personal message to get more information so that I can request a password reset for you.
PLEASE, is there anyone here that can help me re-set my email password?
I've tried repeatedly and have followed the instructions given in a personal message, and still I haven't been able to get anywhere.
If I'm unable to do this via these messages, is there any way I can phone someone up to sort it out?
I'm getting desperate now.
Hi glynbaxter, I'm really very sorry. I don't know what's going wrong. This should have been done over a week ago. I've sent another chaser and escalated to my manager for assistance too.
Hi glynbaxter, I'm so very sorry this took so long. Your password has been reset now so I've asked my colleagues in the network team to give you a call with the new password.
We've made changes to the process as a result of this issue.