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OneTel email not working

tdr11
Chatterbox

on ‎03-10-2019 12:33 PM

Message 4 of 4

I am currently unable to access my OneTel email on any devices or through mailzone.

 

I can log in to mailzone and I can create and send a new message, but no messages are showing in my inbox and I get the error message: “Mail server closed the connection unexpectedly”

 

@Ady-TalkTalk Please can you raise a fault for me?

 

Thanks,

 

Tom

0 Likes
3 REPLIES 3

Ady-TalkTalk
Support Team
In response to tdr11

on ‎04-10-2019 12:04 PM

Message 1 of 4

That's great, thanks for posting back to let us know it's sorted. 

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

tdr11
Chatterbox
In response to Ady-TalkTalk

on ‎04-10-2019 11:58 AM

Message 2 of 4

Aha! All emails have now come through so it looks like the issue has been fixed through the ticket raised.

 

Thanks for your help @Ady-TalkTalk !

Ady-TalkTalk
Support Team

on ‎04-10-2019 08:27 AM

Message 3 of 4

Thanks Tom, I've raised the fault ticket for you. Please let us know how you get on.

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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