email support

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Onetel email cannot log in

First Timer
Message 9 of 9

Hi, I think my onetel account is compromised. It keeps asking me to enter the correct password. Using outlook and iPhone mail, but not working since last week. Also webmail log in no succes.

i cannot reset the password as the return email address is the same !

please help !


Message 1 of 9

Hi HansSmits,


Apologies, I've now sent the PM


Message 2 of 9

TalkTalk support will need to resend the PM.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Mark as solved + Accept as Solution

Message 3 of 9

Hi, nope, no private message found in there. Can you email me on obscured for customer security?


Community Star
Message 4 of 9

Top right, look for a number by your avatar image. Click through and click again on the envelope. The exact layout differs with various devices, @HansSmits.

Gliwmaeden2, a fellow customer.

First Timer
Message 5 of 9

Hi Andy, where can I find my personal messages ?


Message 6 of 9

Hi HansSmits, I can help with this. I've sent you personal message to obtain more information. 




Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

First Timer
Message 7 of 9

I have entered the details you required. I noticed last week that I could not log in, it kept asking me for my password. Tried via webpage to log in but came back as password being wrong. Also an email address to send the reset link to , ****, is incorrect and not one of my email accounts !!? I therefore assume my email obscured for customer security is hacked


Community Star
Message 8 of 9

Hi HansSmits 


A weak password or compromised mailbox seems likely. If the password has been discovered can you identify how that happened last week?


I'll let TalkTalk know that the password recovery options aren't present. A TalkTalk Support member will need to verify you as the registered email user and set up your password recovery alternate email address and mobile number (the Reset details) so you can send a password reset link or code to authenticate a password change.


Prepare for TalkTalk Mail Support by including in your Community Profile:

  • Your name, current home 'phone number (if available). An alternative (mobile preferred) contact number. Full address with postcode (Location)
  • Scroll down to Private notes to add the email address needing recovery, other notes etc
  • After checking and updating, Save changes

Select here: Update your profile

A TalkTalk Support member will reply to this thread and then Community Personal Message you to confirm your customer account details and or details related to the original registration of the email address.


When verified the Reset details will be set up during a working week within 24 hours allowing you to set your own password via the Forgotten your password journey. Make sure the password is ultra-strong and unique to the mailbox. Check via the  TalkTalk Mail sign in that you can access the mailbox.


For a compromised mailbox I'd always suggest scanning your email devices for viruses and malware before changing any password. And when you do get access via the  TalkTalk Mail sign in check there's no Auto forward or Filter rule diverting your mail messages.

  • Select the Main Settings menu icon      triple line icon top right on the blue header
    (Mobile browser? use the desktop version)
  • Select Settings from the top of the menu
  • Select the inward facing arrowhead by Mail (or Email) in the left side panel
  • Select Filter Rules
    If you see There is no rule defined then you need go no further.
  • To delete a Filter rule including any Auto forward
    select the Dustbin icon    to the right of the rule
    The icon background will turn red   
  • To confirm you really want to delete this Filter rule
    Select the blue Delete button

Let us know if you need more guidance.


GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Mark as solved + Accept as Solution