on 04-04-2019 02:48 PM
I am hoping you can help, I've not received any incoming emails since 31st December 2018 and only ever receive the Onetel mailzone ‘Mail server closed connection unexpectedly' error. I can still send but no emails are coming in. Please can anyone give any help? I've reset all my personal preferences etc and attempted to send a request for help via the 'problem' tab but that just gives the server closed the connection unexpectedly error too. I've tried to find another way to contact Onetel but can't.
If anyone has any idea what I can do, please let me know!
on 09-04-2019 02:17 PM
on 09-04-2019 01:08 PM
Thanks for adding that. I've raised the fault ticket for you. We have to wait 72 working hours before we can chase for updates for you.
on 09-04-2019 07:41 AM
Thanks for confirming that. It means I've got to raise a fault ticket for you. Please add a landline, mobile and the affected email address to your community profile. You can put the email address in the private notes section.
on 08-04-2019 10:10 AM
Yes I've tried in Google Chrome, Firefox, Internet Explorer, Microsoft Edge (on a different machine) and in Windows Live Mail, all allow me to log into the account and I can see my folders etc, however all give the 'Mail server closed connection unexpectedly' error and I cannot see new emails.
on 05-04-2019 09:50 AM
Hi Gerda, have you tried accessing mailzone in a different browser? The site definitely hasn't been down that long and it's critical that we check webmail before we raise a fault ticket for you.