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Ontel email forwarding

First Timer
Message 1 of 7

Can anyone tell me how to divert a Onetel email account to another address? I'm using an Office 365 account with a new email address now but still need to receive emails from the old Onetel account. I can't find anything that enables mail forwarding.


Community Star
Message 2 of 7

Hi @Stella12 

Enter your onetel email address, select Continue.

Enter your onetel email password, select Sign in.


The Auto Forward setup is in the TalkTalk Mail Settings.


Auto Forward Enable.png


Sign in to TalkTalk Mail and then:

  • Select the Menu option      top right
    (triple line hamburger icon or cog icon for mobile)
  • Select Settings from the list
  • Select the arrow icon alongside Mail, left side panel (or Email)
  • Under Mail, select Auto Forward
  • In the Auto Forward pane
    Enter the email address in the box
    Select the Enable tick-box
    Select Keep a copy of the messages (in the TalkTalk Inbox)
    Select Process subsequent rules if there are more filtering actions
  • Done

GondolaVolunteer 2017-2021

Give Likes below to appreciate my help . . . and to help others Best Answer

Message 3 of 7


Thanks for the suggestion however, as an original Onetel customer when I use the TalkTalk interface to log in it redirects to the Onetel webmail interface where I don't have the options you describe. I've tried talking (!) to TT and after an eternity on hold got cut off! Any suggestions would be welcomed. I've attached some screenshots of the setup pages I've got.


Message 4 of 7

Hi Stella12 


I'd expected that your onetel mailbox was upgraded to the TalkTalk Mail platform. The upgrade process was completed recently. So, the fact that the TalkTalk Mail sign in does not recognise your onetel email address means, for your mailbox, the upgrade hasn't completed.


To link this topic to your TalkTalk Mail service, in preparation for direct help from TalkTalk support, please check your Community Profile includes in Personal Information (Click here):

Your name, current TalkTalk landline 'phone and alternate number (mobile preferred). Add your full address with postcode (location). Then scroll down to Private notes to add the onetel email address, notes and references etc and then save changes.


A TT Staff member will reply here tomorrow.

GondolaVolunteer 2017-2021

Give Likes below to appreciate my help . . . and to help others Best Answer

Message 5 of 7

Hi Stella12, Gondola's right. If you can't login at the new interface then your mailbox hasn't been migrated. 


I'll get Personal Messages enabled for you so that I can send you a secure verification link. 



Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Message 6 of 7

Many thanks Gondola.


I've amended my personal information for contact purposes and look forward to a TT Staff member replying tomorrow..



Message 7 of 7

Hi Ady,


My mailbox hasn't been migrated. Please enable Personal Messages  so we can get the process rolling.


Many thanks