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Outlook access

GeoffRam
First Timer
Message 4 of 4

For a while I could not receive incoming mail into Outlook though outgoing mail still worked, I gather this was as a result of upgrade to TalkTalk. However, after a time this facility came back and I was until about a week ago able to use Outlook as normal. However now, I am being asked for password for the pop.talktalk server and don't know where to find or how to reset the password - none of the ones I thought were correct seem to work.

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3 REPLIES 3

Ady-TalkTalk
Support Team
Message 1 of 4

Hi GeoffRam, did Gondola help you get sorted? 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Gondola
Community Star
Message 2 of 4

Hi GeoffRam 

 

How are you getting on?

We do appreciate your time in letting us know. Thank you.

GondolaVolunteer 2017-2022

  Like below to appreciate my help . . . Mark as solved  Accept as Solution

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Gondola
Community Star
Message 3 of 4

Hi GeoffRam 

 

Best to check your mailbox is working as expected via webmail using the expected password.

 

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

 

If you get a password incorrect error then the Reset your password now button in the help article  Changing your email password will take you to password reset and recovery. 


If the email address is still active on the TalkTalk Mail platform and you have set up password recovery options, in advance, that you recognise from the *****hints, then you can send your alternate email address a link or your mobile a 6-digit code to authorise a password reset.

 

If there's only the one hint for the mailbox you need the password for then that means you haven't set up password recovery so let us know if that's the case and we can start you off on the Update your reset details journey which involves TalkTalk Support setting up new password recovery reset details.

GondolaVolunteer 2017-2022

  Like below to appreciate my help . . . Mark as solved  Accept as Solution

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