on 02-05-2021 03:32 PM
When I send emails using Outlook for Android on my phone or tablet, they do not send but go first to the Outbox and then to Drafts; this happens from a Tiscali address and from a TalkTalk address. No matter which device I send from, the emails in Drafts synchronise with phone, tablet and PC. There are no problems receiving emails. I have tried the following:
Send emails from my PC - this is okay;
Send emails from Webmail - this is okay;
Resetting the accounts - no difference:
Used both imap.talktalk.net and mail.talktalk.net settings - no difference
Deleted the accounts (on both phone and tablet at the same time), switched both the phone and the tablet off then back on and re-added the accounts - no difference;
Uninstalled/reinstalled Outlook for Android - this makes no difference;
Set up the addresses in Gmail - there is no problem sending and receiving.
I also have outlook.com and gmail.com accounts set up and they both send okay.
Is there any reason why this is happening? Coincidentally, this happened the same day I renewed my broadband contract with TalkTalk.
on 05-05-2021 04:22 PM
Thanks @fr8ys and @Ady-TalkTalk , looks like I’ll have to use another app. I’ve actually been using Outlook for Android for a couple of years (at least) with the ‘not sending’ problem happening every now and again but could be resolved by either resetting the account or by re-entering my password (although sometimes it could be a couple of attempts/days before it was fixed); this recent occurrence has been ongoing for about a week, hence my post.
I wonder if it could be something to do with not being able to enter security details in Outlook for Android?
on 05-05-2021 12:51 PM
Hi johnnyj, I know Gondola has also followed the same steps as fr8ys and given up on the Outlook android app as it simply doesn't appear to work with TalkTalk mail.
on 02-05-2021 04:57 PM
I too had this problem a few weeks ago on my tablet using Outlook.
Managed to cure it fora day by deleting and adding the account again. I did find I could send the draft from my phone or PC though. I tried adding my TalkTalk address to android on the phone and had issues there too.
I gave up and have gone to the tablets default email program (I have a Fire tablet) and have had no problems since. I use Bluemail on my phone.
I therefore think it is something within Outlook causing the problem, especially as you have tried gmail with no issues.
I will be interested to hear what the OCE says, but probably time to switch to a programme you know will work.