email support

Ask us about your TalkTalk email account and Webmail.

Showing results for 
Show  only  | Search instead for 
Did you mean: 


First Timer
Message 3 of 3



I use MS Outlook to access emails but noticed that I haven't had any new emails since Wednesday.  When I ask it to check for emails I get an error message thus

Task 'Synchronizing subscribed folders for' reported error (0x800CCC0E) : 'Outlook cannot synchronize subscribed folders for Error: Cannot connect to the server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'

In the past, these errors have generally been gone by the following day but this one is a persistent blighter.

I can access webmail where emails seem to be arriving ok, but it's just not as convenient for me, does anyone have any ideas?  I know there were problems yesterday but today everything is showing green in the server status


Support Team
Message 1 of 3

Hi markwall06, Gondola's advice is great. Have you managed to sort your email? 



Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Community Star
Message 2 of 3

Hi @markwall06 


Are you a TalkTalk Consumer home broadband or Mail Plus mail only customer? I ask because mail could be restricted to webmail access only.  The email address must be listed in your MyAccount, My Mailboxes. Managing your email in My Account 


It's possible that the Outlook credentials just need re-entering. Credentials being the Username which is your full email address and the password. You can check the password and mailbox is working by signing in to TalkTalk Mail webmail to test the mailbox send and receive.


To link this topic to your TalkTalk Mail service, in preparation for direct help from TalkTalk support, please check your Community Profile includes in Personal Information (Click here):

Your name, current TalkTalk landline 'phone and alternate number (mobile preferred). Add your full address with postcode (location). Then scroll down to Private notes to add the email address(es), notes and references etc and then save changes.

Compose and send the same mailbox a mail message. Check that the message sends without error, is copied into the Sent objects folder and arrives and stays in the Inbox.


Let us know of any error message, or if mail does not arrive in the Inbox or disappears from the Inbox.

If using email software or mobile email apps, check for software updates and if the email account is set for IMAP or POP3.

Email Settings are listed for TalkTalk managed email addresses.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Mark as solved + Accept as Solution