on 29-08-2021 12:24 PM
Over the last couple of days, desktop notification flashes up mail but home folder does not show messages. Reported error states 0x800cccoe.
Also important saved mail has dis-appeared.
Can you help?
on 31-08-2021 12:56 PM
HI dedmans, thanks for taking the time to come back to thank Gondola for the help provided.
on 29-08-2021 02:50 PM
on 29-08-2021 02:09 PM
seems to work now. However my past messages held in important folder are no longer on view. These relate to mostly dealings with recent inheritance issues and insurance etc.
on 29-08-2021 01:46 PM
If webmail is good and the iPhone app is also working well with your tiscali mailbox then that indicates it's just Outlook that is erroring.
The standard fix is to remove the email account from Outlook, power off the device, repower and add the email account afresh. The email settings to use are those given here:
Supported* email client and app settings are:
|Account Type||IMAP (recommended) or POP3
|Username||Full email address|
|Incoming mail server||mail.talktalk.net|
|Incoming Port (IMAP / POP3)||993 / 995|
|Incoming Connection Security||SSL/TLS (Use SSL on for mobile)
|Outgoing mail server||smtp.talktalk.net|
|Outgoing Connection Security||STARTTLS (Use SSL on for mobile)
|Outgoing Authentication Required||Yes|
|Authentication Method||Normal Password|
Don't use SPA but do tick My outgoing server requires authentication and use the Username and Password for the outgoing server settings.
* Email clients, apps and devices that do not support secure mail using a minimum of TLS1.2 connection security are not supported.
29-08-2021 01:19 PM - edited 29-08-2021 01:23 PM
I assume you're still a TalkTalk Consumer home broadband customer and that your tiscali email address is already added to your customer MyAccount? Have you tried signing in to your online mailbox via the normal TalkTalk Mail sign in?
Select here: Sign in to TalkTalk Mail
Enter your tiscali email address and password, select Sign in.
Do you see your Inbox mail messages? Can you compose and send mail ok?
Let us know if you're a TalkTalk Consumer customer taking a full-fibre service. Manage TalkTalk Mail options are not yet included in the full-fibre MyAccount management.