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PIPEX POP SERVER CONNECTIONS VERY POOR

stevesurrey
Enlightened One
Message 93 of 93

All this morning I have had great difficulty checking for emails. I have 3 addresses and  at each connection attempt I'm lucky to connect for one address (a different one each time) using an email client. Getting the usual server timeouts and/or password confirmation requests. Have the servers gone away for the Bank Holiday?

Eureka! Pipex mailboxes have migrated!
92 REPLIES 92

Message 21 of 93

I'm hardly quiet. I post on one or more of these threads about 10 times per day. The problem is I'm hearing nothing back from the email admins or the incidents team. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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SiHancox
Super Duper Contributor
Message 22 of 93

I've been ok up to about 1300Hrs when out and about using iPhone, no problem connecting to server and getting messages quickly, think I also checked for messages at about 1700Hrs on iMac at home and still no issue, but had no messages to retrieve.

 

Just tried at 2110Hrs and got connection error, had to close and reopen client a couple of times before any messages appeared, 3 junk and 5 in the inbox.

 

It definitely appears poor tonight, when I do connect it's very slow, almost like the server can't handle the traffic.

 

Was wondering if anyone has had a response from an OCE on this latest bout of poor service, last time @Ady-TalkTalk was very proactive, he's been very quiet this time round, what gives.

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Message 23 of 93

This afternoon I have experienced increasing problems connecting to the Pipex POP servers again. The usual range of timeouts, rejections and password requests. Its gotten to the point this evening that I cant connect at all to any of my 3 addresses. For me at least Pipex email seems completely broken again.

Eureka! Pipex mailboxes have migrated!
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SiHancox
Super Duper Contributor
Message 24 of 93

Hi @Muddymedic 

 

Then the only other thought is that because I'm such a "lite" user of Mail, that very fact may be shielding me from some of the poor service, if you follow what I mean.

 

Did get a stall that required reopening the client this evening, you and @pbar100 some it up nicely, this is our lot till Xmas.

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Message 25 of 93

I explained this earlier guys -

 

There will be constant Pipex issues (poor connections, mails not arriving) until we migrate. As you suspect, it is only during quiet times that the servers will be responding better, so early morning, late night, weekends, may be ok.

 

Mails will continue to be faulty when sending though, that's permanent until the migration.

 

Pipex mail is as good as it can be whilst still on the legacy system. You will continue to experience issues, including mails possibly not arriving, until we migrate, which will be this year as promised by Ady, when I asked if it will be this year he did say 'yes'. That just the way it is I'm afraid. But it really isn't that long to wait, we are in September now already.

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Muddymedic
Super Duper Contributor
Message 26 of 93

Hi @SiHancox It is quite bizarre, as my Pipex account mirrors yours re: aliases.  I (like @stevesurrey ) am having repeated POP error messages and timeouts, as is the norm now at certain times of the day.  Having said that, the service over the weekend was spot-on, both on POP and Pipex Webmail. Unless told otherwise, this is now what we can expect until the Holy Grail of migration.

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SiHancox
Super Duper Contributor
Message 27 of 93

As I say, just don’t understand what’s going on, why one user can access the server with no issue through the day while another just gets grief is just confusing, or may be luck!

 

From memory I retrieved mail at about 0750, 1000, 1430, 1600 and 1730Hrs, didn’t always have mail to download and when I did some or most was junk, the only one I kept was from the last attempt.

 

I didn’t get any delay or errors, just opened client (masOS Mail) and after a few seconds messages appeared, I wonder if it has anything to do with aliases or number of, I’ve only ever had one linked to my account and that was to replace my name in front of the @ instead of the pipex given letters and numbers.

 

Not sure what else I can say.

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Message 28 of 93

Saturday was great as was Sunday morning but started to see deterioration after that which has continued today with regular problems connecting to POP servers. Just got this error for example:-

 

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Server: 'pop.dsl.pipex.com', 

Eureka! Pipex mailboxes have migrated!
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SiHancox
Super Duper Contributor
Message 29 of 93

It’s been good all day for me, it’s hard to say if all the reporting has prompted TalkTalk to do something or not because unlike previously no OCE is giving any feedback, but while we are on the old equipment if they do keep going at it with a “large hammer” when we report an issue to keep it limping on then it’s all we can realistically expect, well that’s my view anyhow.

 

Must admit I don’t fully understand all that’s been going on, but prior to this last period of poor service I’ve had quite a good run of several months, whether I’ve just been lucky who knows, but it did make me believe TalkTalk were “managing” the problem behind the scenes so to speak.

 

I’ve ask those I’ve sent mail to confirm receipt and so far so good also.

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Message 30 of 93

There will be constant Pipex issues (poor connections, mails not arriving) until we migrate. As you suspect, it is only during quiet times that the servers will be responding better, so early morning, late night, weekends, may be ok.

 

Mails will continue to be faulty when sending though, that's permanent until the migration.

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SiHancox
Super Duper Contributor
Message 31 of 93

Well, got through all of Sunday ok, and this morning (fingers crossed) Mail still appears to be working quite fast (Monday 0755Hrs).

 

We'll see how things are when everyone gets back to work and the network comes under a little pressure!

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Message 32 of 93

Yes @SiHancox everything does seem to be working well so far today and long may it contnue. I could use some respite from the aggravation caused by constantly battling with my email service.

Eureka! Pipex mailboxes have migrated!
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SiHancox
Super Duper Contributor
Message 33 of 93

Friday evening and this morning (Saturday) appears back up to speed, even tried at 0300Hrs and no issue. It’s now 1245Hrs and still good.

 

Hope I haven’t spoke too soon 😉

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Message 34 of 93

@stevesurrey - I agree: it's part of a package and the point about charging everyone is a good one. They claim a new contract sent out when they took over did not undertake to provide email. I will try to dig it out sometime.

 

I spoke today to someone in CEO office who claimed that pipex addresses should work on TTmail. One of mine does, the others don't. I am not sure that this cures the pipex server problems, though, as sometimes the inbox takes ages to load, or doesn't do so.

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Message 35 of 93

Yes I agree @pbar100 and @Muddymedic. This morning Pipex was working as it should be but it has now reverted to its usual appalling state of timeouts, disconnects and password requests. It is quite bizarre how in a matter of a few hours it can go from sublime to ridiculous.

Eureka! Pipex mailboxes have migrated!
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Muddymedic
Super Duper Contributor
Message 36 of 93

Hi  As per usual, this morning's early optimism (and POP3 Pipex was VERY fast) things are now back to 'normal', with repeated timeouts and error messages.  Pipex webmail is slow to load and needs at least two 'failed' attempts first to be able to connect.

 

Regards

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SiHancox
Super Duper Contributor
Message 37 of 93

@pbar100 

 

I really have no way of knowing if any Sent messages that were not in a discussion have gone astray or not, but have never had any requests for Re-Sending, “luckily” most sent were usually in said discussion, in other words a back and forth correspondence, which does confirm the recipient had received because of their return!

 

But I will certainly be more careful and probably finish the message by asking for confirmation of receipt, might add it to my signature so it doesn’t have to be typed.

 

Wasn’t aware of this additional issue, so thanks for the heads-up, appreciated.

 

@stevesurrey 

 

The Pop Server was quite responsive this morning for me, but just tried 30 minutes ago at home (ie. just gone 1300Hrs) and it was back to being very slow again, needed to close Mail Client and reopen before they arrived.

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Message 38 of 93

Thanks for posting to let us know. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 39 of 93

In and effort to be objective and fair (and not always moaning) I note Pipex POP servers are flying today with near instantaneous responses. Feels like some sort of 'fix' has been put in place as their performance is dramatically different from that of the past week.

 

Ironically its the talktalk.net POP server thats giving me a bit of trouble today, which I believe is on the new email  platform. Getting lengthy delays and/or password requests which sounds all too similar to previous Pipex woes .....

Eureka! Pipex mailboxes have migrated!
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Message 40 of 93

@Flaneuse wrote:
  1. They claim that email is a free add-on to your contract (thus implying that they are under no obligation to provide it but you should be grateful for this "freebie" even thought it doesn't work properly)

I have heard that argued before and do not accept it. We pay a fee for a package of internet services that includes email. The contention that it is free becomes even less valid now that they will charge non-broadband customers £5 for the  'privilege' of using it.

Eureka! Pipex mailboxes have migrated!
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