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PIPEX POP SERVER CONNECTIONS VERY POOR

stevesurrey
Enlightened One
Message 93 of 93

All this morning I have had great difficulty checking for emails. I have 3 addresses and  at each connection attempt I'm lucky to connect for one address (a different one each time) using an email client. Getting the usual server timeouts and/or password confirmation requests. Have the servers gone away for the Bank Holiday?

Eureka! Pipex mailboxes have migrated!
92 REPLIES 92

Message 41 of 93

@SiHancox 

 

It is almost a certainty that some mails you have sent using Pipex in the last few weeks have not been receiving or have gone to junk.

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Flaneuse
Conversation Starter
Message 42 of 93

I've submitted a formal complaint to the CEO and it's like wading through treacle - lots of "customer care" yibble & time spent on phone to them and answering meaningless emails but no tangible outcome except that:

 

  1. They claim that email is a free add-on to your contract (thus implying that they are under no obligation to provide it but you should be grateful for this "freebie" even thought it doesn't work properly)
  2. There is no timescale for the migration of pipex to the talktalk server; they are trying ibut it is beset by technical difficulties because it's 25 years old (begs question of why did they leave it so long - until it was falling apart - before addressing the issue)
  3. They will get back to me about some compensation/discount. We shall see....
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SiHancox
Super Duper Contributor
Message 43 of 93

Don’t believe so, or haven’t had anyone complain of not receiving messages, but that might simply be due to the fact I’m not a high user of Mail (outgoing anyhow), half a dozen a day at most.

 

I use Mail mostly for incoming notifications when ordering something online, payment or bill confirmations, that’s why I notice the pop server glitches.

 

Also finding I’m using Text a lot more.

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Message 44 of 93

@SiHancox wrote:

Still, can send mail ok like always, so half the service is better than nothing I suppose 😉


Were you not affected by the non-delivery of emails sent from Pipex to Gmail, Hotmail, Outlook, Sky, Yahoo etc etc that started about 3 months ago and is still not fully resolved ?

Eureka! Pipex mailboxes have migrated!
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SiHancox
Super Duper Contributor
Message 45 of 93

Yes, should of really said “temp fix”, but I seem to remember @Ady-TalkTalk mentioning following the last period of “bad service” (when it was improving) that all we had to do was notify when the service degraded again and the backroom guys would instigate whatever temporary fix worked last time.

 

Can’t find his post but since whatever was done last time resulted in (from my perspective anyhow) several months of decent service, was just hoping same could be done again.

 

It’s a shame really because the internet side of things has been first class, and have just managed to get a WiFi Hub out of Loyalty Dept which I’m more than pleased with. Still, can send mail ok like always, so half the service is better than nothing I suppose 😉

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Message 46 of 93

@SiHancox wrote:

@Ady-TalkTalk 

 

So, please could this get escalated and the same “fix” as last time be implemented, I’m sure all would be most grateful.

 

Thanks in advance.


The only fix we've been promised is the long awaited migration to the new TalkTalk Email Platform and who knows when that will be.

Eureka! Pipex mailboxes have migrated!
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Message 47 of 93

That's a fair point Steve. But have you tried recently? You will never know unless you do. It wasn't easy for me either, I had to persist and try different representatives until they relented.

 

But you do have the current faults to use as ammunition now, and proof of them on this forum as well as online support staff, some of who were aware when I contacted them.

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Message 48 of 93

@pbar100 wrote:

If you wished to, you could ask for a fee reduction until that migration (and normal service resumes) happens. It worked for me.


Getting a fee reduction mid-contract is a whole different ballgame from negotiating one when renewing. I've tried this in the past and always been told absolutely no way.

Eureka! Pipex mailboxes have migrated!
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SiHancox
Super Duper Contributor
Message 49 of 93

@Ady-TalkTalk 

 

Hi, trust you are well, it’s been a while since I last posted because up to last week everything has been great, the longest run of good mail connection I can remember.

 

But unfortunately it appears the same pipex pop server issue has come back and like others I am getting periods of connection errors, pop server unavailable and excessive time before mail arrives. This comes and goes but the trend is it’s getting progressively worse. Like before it’s the same whether on the home network with iMac or out and about using cellular on the iPhone and it’s only the pop server (ie. incoming), the smtp (outgoing is always fine).

 

I’ve read through this discussion and can’t see anywhere that an OCE is actually chancing this problem which from memory required the help of the backroom guys (think it had something to do with the pop server getting inundated with messages that required manual removal).

 

So, please could this get escalated and the same “fix” as last time be implemented, I’m sure all would be most grateful.

 

Thanks in advance.

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Message 50 of 93

If you wished to, you could ask for a fee reduction until that migration (and normal service resumes) happens. It worked for me.

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Muddymedic
Super Duper Contributor
Message 51 of 93

Hi @dwillis Pipex webmail was working fine for me earlier this morning, but am now getting repeated failures to log in on both Windows 10 and Android, but it loads eventually (nothing like as bad as things got on Monday).  Also having a few transient time-outs and error messages on POP.  Nothing unusual, really, and we have already been told to expect this type of thing to recur until we are migrated.

 

Regards

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Message 52 of 93

Not connecting directly to the POP server but I've been having problems accessing my pipex mail via the web interface for a week or so now. Trying to access it from work results in ERR_CONNECTION_CLOSED. It did start working from home a few days ago but even that has stopped working now. 

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Message 53 of 93

Webmail is still flakey for me.

 

It is working though, but will suddenly hang or become slow.

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Message 54 of 93

Back to the original purpose of this thread....

 

Is anyone else still having issues with the POP servers following Monday's outage? Still seems very flaky to me with too many timeouts and disconnections. All rather random as usual.

Eureka! Pipex mailboxes have migrated!
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Muddymedic
Super Duper Contributor
Message 55 of 93

Hi @stevesurrey No apologies necessary, I can assure you.  Indeed, you did me a favour as I didn't even know that my PM facility had not been activated, as I had had no reason to access it before.  Actually, the rapid and satisfactory resolution of this issue was (in my view) an excellent demonstration of what this Community is all about: problem-solving between contributors, Community Stars and OCEs.👏

 

Regards

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Message 56 of 93

Yes @Muddymedic thats fine. Sorry to have created so much trouble by asking why you had disabled PMs!

Eureka! Pipex mailboxes have migrated!
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Muddymedic
Super Duper Contributor
Message 57 of 93

Hi @stevesurrey  No, but thanks for showing me that image.  That was the point, really, of all my confusion last night (I was looking at a different page to the one you and @Gondola were seeing)!  Apparently my PM hadn't been activated, which is why the drop-down didn't work for me.  This has now been sorted via @Ady-TalkTalk and Stephen, and I now have the PM 'envelope' icon at the top of my working page, plus full access to the PM drop-down.  I'll send you a PM just to carry out a final comms check.  OK?

 

Regards

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Message 58 of 93

@Muddymedic in the page link you posted do you not have a dropdown box to select other options - see pic below.

 

TTcoomPM.jpg

Eureka! Pipex mailboxes have migrated!
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Message 59 of 93

You're very welcome. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Muddymedic
Super Duper Contributor
Message 60 of 93

Thanks for actioning this so quickly @Ady-TalkTalk 

 

Regards

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