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Password reset for lineone

Doddi
First Timer
Message 4 of 4

Can someone help me ?

 

i have have three one hour conversations with the help desk to try and get my password reset for my lineone account to no avail, promised call backs within 72 hours, getting the technical team in Manchester to call me to then find out on my third call that there isn’t a team in Manchester.

 

i have added all my details but could someone call me on obscured for customer security

3 REPLIES 3

Ady-TalkTalk
Support Team
Message 1 of 4

Hi Doddi, thanks for adding the landline number. I've raised the fault ticket for you. You should get a call today with your new password. Please let us know how you get on. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Ady-TalkTalk
Support Team
Message 2 of 4

Hi Doddi, there is no team in Manchester that's correct. There are however loads of us in Salford. I can get the password reset for you, but I need you to add a landline number so that I can get the ticket raised for you. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Gondola
Community Star
Message 3 of 4

Hi @Doddi

 

Have you previously set up password recovery for the email address with an alternate email and mobile number? You could use the Reset your Password option. Or if you're a TalkTalk broadband customer or recent customer you can change your email password in MyAccount > My Services > Webmail - Manage Webmail, if the email is listed in one of the 5 email address slots.

 

If not, you'll need to prove you're the legal owner of the email. Double check that you've added to your Community Profile, Personal Information (Click here) all of the following in the Private Notes area at the bottom of the page:

  • Email address affected
  • Your Full Name
  • Date of Birth
  • Landline 'phone number linked to the email address when first registered
  • Full postal address linked to the email address when first registered
  • Include your mobile contact number and times to call - daytimes when you'll be there in person to receive the password and speak to the email team
    (for your security they won't leave a message with the password and there's no number to call them)
  • Save changes.

This topic has been escalated to the TalkTalk Community support team somewhere near Manchester to verify the details recorded for the owner of the email address. The email expert will reply here to help with password recovery.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Mark as solved + Accept as Solution

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