on 09-10-2018 04:34 PM
Hiya - Steve Tustin here
I have a Pipex Dial account which I've had for many years (since Noah were a boy!) - I'm gradually "retiring" it, but that takes time.
Been getting scam emails but the troubling thing is that they are correctly telling me what the password is! I used Chat but the agent just did not understand what I was asking - promised I'd have a callback but of course, nothing!
I would simply like the Pipex Dial password changing please - I have added the relevant email account address and my new outlook email address to my personal information
Many thanks - hope you are all well!
on 18-10-2018 11:29 AM
Hi Steve, that's great thanks for posting back to let us know it's sorted. Oh no, they're so heavy how do you get it round the country?????? I'll never be rid of the rust.
on 18-10-2018 08:21 AM
on 11-10-2018 08:01 AM
We're all well Steve thanks. I hope you're camper isn't getting lonely while you're still not retired.
on 10-10-2018 09:14 AM
Steve, Pipex tickets have to go to the email admins this means it can take 3-5 working days. They have been doing them quicker but not in all cases. If you don't hear anything by Friday post back to chase me.
on 10-10-2018 08:39 AM
Hi Steve, I've been reassured several times that this isn't a hack on TalkTalk systems. They're saying the password may well have been hacked but it must be from elsewhere. I'll pass on your comments while we get your password reset for you.
on 09-10-2018 06:03 PM
on 09-10-2018 06:00 PM
The existing password is definitively not used elsewhere (it is a very insecure password being just text so there is no way I'd use it for anything else) my system is very "clean" and my WiFi is secure.
Don't want to get into a debate, but there are too many people with the same issue in the last month or so for it to be a coincidence. The multiple scam emails have my password exactly right, so something is going on
on 09-10-2018 05:35 PM
Hi Steve Tustin aka Gollum.
All good here. Hope you're ok as well.
The worrying thing about the password being correctly quoted in the scammers' email(s) is that the security team believe there's no compromised pipex email accounts. This means that the scammers spoofing your email address have obtained the password from another site where the same password has been used. Either that or by wi-fi eavesdropping on insecure hot-spots or by keylogger malware. You'd be well advised to scan all your devices with anti-virus and anti-malware software just to be sure they're clean.
I'd recommend changing to unique ultra-strong passwords never re-used anywhere. You may be able to find out where your login has been discovered by checking the haveibeenpwned website for your pipex email address.
In terms of getting a pipex email password change, my apologies for repeating what you've read elsewhere but just double check that you've added to your Community Profile, Personal Information (Click here) all of the following in the Private Notes area at the bottom of the page:
The TalkTalk Community support team will verify the details recorded for the owner of the email address. The email expert will reply here to help with authorising a password change by the pipex email admins.