on 30-05-2019 02:06 PM
Emails from my Pipex account are not being received by the recipients. Some of them get through, some are not, seems a little random.
They all appear to send ok, but simply do not arrive.
I have the same issue whether using Webmail or the client on my PC.
I have sent a test email to a Hotmail account I have and it just doesn't arrive.
I can receive as normal.
I have got a bounce back from a few mails - Maximum Retry Queue Age Reached
This is a new problem, only just started in the last day or two. Thank you.
on 31-05-2019 01:45 PM
on 02-06-2019 09:54 PM
I would have thought that many Pipex users would be suffering with this issue and been unaware.
I've sent several mails to several recipients over the past few days prior to my starting of this thread, and then only just realised.
Problem still persists, mail sent from Webmail just does not get delivered.
It is bizarre to think that TalkTalk e-mail has been faulty now for several years.
At least, hopefully, it is being looked into, which is appreciated thank you.
03-06-2019 09:17 AM - edited 03-06-2019 09:18 AM
Hi pbar100, there's an incident open for homecall and toucansurf emails, but no incident has been raised for Pipex. I've asked the email admins to investigate, but heard nothing back. Is it all mail that fails or is it intermittent?
03-06-2019 09:25 AM - edited 03-06-2019 09:44 AM
Thank you for your reply and help -
Every mail sent from Webmail does not reach the recipient.
Mails are being received ok.
Mails sent from the client on my PC are ok.
Mails sent from mobile phone are ok.
on 03-06-2019 11:02 AM
Ok then please add a mobile number to your profile and add the affected email address to private notes.
on 03-06-2019 12:23 PM
on 03-06-2019 02:32 PM
on 04-06-2019 11:18 AM
We've heard nothing back concerning this yet. I and others are constantly chasing the team who manage this.
on 04-06-2019 12:14 PM
on 06-06-2019 09:21 AM