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Pipex - Emails Not Sending

pbar100
Enlightened One
Message 1 of 369

Emails from my Pipex account are not being received by the recipients. Some of them get through, some are not, seems a little random.

 

They all appear to send ok, but simply do not arrive.

 

I have the same issue whether using Webmail or the client on my PC.

 

I have sent a test email to a Hotmail account I have and it just doesn't arrive.

 

I can receive as normal.

 

I have got a bounce back from a few mails - Maximum Retry Queue Age Reached

 

This is a new problem, only just started in the last day or two. Thank you.

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368 REPLIES 368

pbar100
Enlightened One
Message 2 of 369

Update -

 

E-mails sent from the client on my PC seem to be ok.

 

But mail sent using Webmail are not getting through to any recipient.

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PGW1941
Chatterbox
Message 3 of 369
I have exactly the same issue - Maximum retry queue age reached - help required please from Talktalk experts
PGW
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Ady-TalkTalk
Support Team
Message 4 of 369

I've asked the email admins to look into this for you. I'll post back when I know more. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Luckylass201
First Timer
Message 5 of 369

There’s an issue with pipex webmail, just been on to tech for help, toucansurf.com been down a week, engineers are doing their best to try and sort the problem

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Message 6 of 369

I would have thought that many Pipex users would be suffering with this issue and been unaware.

 

I've sent several mails to several recipients over the past few days prior to my starting of this thread, and then only just realised.

 

Problem still persists, mail sent from Webmail just does not get delivered.

 

It is bizarre to think that TalkTalk e-mail has been faulty now for several years.

 

At least, hopefully, it is being looked into, which is appreciated thank you.

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Message 7 of 369

Hi pbar100, there's an incident open for homecall and toucansurf emails, but no incident has been raised for Pipex. I've asked the email admins to investigate, but heard nothing back. Is it all mail that fails or is it intermittent?


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 8 of 369

Thank you for your reply and help -

 

Every mail sent from Webmail does not reach the recipient.

 

Mails are being received ok.

 

Mails sent from the client on my PC are ok.

 

Mails sent from mobile phone are ok.

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Message 9 of 369

Ok then please add a mobile number to your profile and add the affected email address to private notes. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 10 of 369

No problem - done as requested.

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Message 11 of 369

Thanks, I've raised the fault ticket for you. Please let us know how you get on.


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 12 of 369

Thank you.

 

I keep trying it, sent mails to a friend on AOL, myself at Hotmail and my own TalkTalk (Pipex) address, and none have been received, no bounce backs or anything.

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Message 13 of 369

No worries I suspect this needs to be fixed so won't start working without help. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 14 of 369

I've sent some more mails this morning on the chance that the wizards have fixed it.

 

But still the same issue, no Pipex mail sent from Webmail is being delivered.

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Message 15 of 369

We've heard nothing back concerning this yet. I and others are constantly chasing the team who manage this. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 16 of 369

Thank you, I do appreciate it and realise that it's not in your hands.

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Message 17 of 369

We're doing our best to get it sorted for you and always will. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 18 of 369

Just wondering if any progress has been made at all please? I have just sent a few test mails and still, not one of them reached the target.

 

Thank you.

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Ady-TalkTalk
Support Team
Message 19 of 369

I'm still waiting for an answer from the admins. I'll send a chaser now. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 20 of 369

Seems to be working now, thanks to all concerned.

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