email support

Ask us about your TalkTalk email account and Webmail.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Pipex - Emails Not Sending

pbar100
Enlightened One
Message 1 of 369

Emails from my Pipex account are not being received by the recipients. Some of them get through, some are not, seems a little random.

 

They all appear to send ok, but simply do not arrive.

 

I have the same issue whether using Webmail or the client on my PC.

 

I have sent a test email to a Hotmail account I have and it just doesn't arrive.

 

I can receive as normal.

 

I have got a bounce back from a few mails - Maximum Retry Queue Age Reached

 

This is a new problem, only just started in the last day or two. Thank you.

Reply
368 REPLIES 368

Message 21 of 369

It is still faulty I'm afraid.

 

It is back to the original problem now, where I am getting this message -

 

Maximum Retry Queue Age Reached

0 Likes
Reply

Ady-TalkTalk
Community Team - TT Staff
Message 22 of 369

I've sent a chaser for you to get an update for you. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


0 Likes
Reply

pbar100
Enlightened One
Message 23 of 369

It may be beneficial if you jumped on this thread, TalkTalk have been having major Pipex mail issues again unfortunately -

 

https://community.talktalk.co.uk/t5/Email-Webmail/Pipex-Emails-Not-Sending/m-p/2368721#M115450

0 Likes
Reply

Message 24 of 369

Just had another bounce back, same kind of message -

 

Delivery to the following recipients was aborted after 13.9 hour(s):

 

Reason: The following message to **** was undeliverable.The reason for the problem: Maximum Retry Queue Age Reached

0 Likes
Reply

Ady-TalkTalk
Community Team - TT Staff
Message 25 of 369

I'm still waiting for an update on the ticket following the chase I put on it yesterday. Hopefully, this will be sorted soon. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


0 Likes
Reply

Message 26 of 369

Thank you, I keep testing it but it is still not working.

 

I dread to think how many users have sent out important mails using Webmail and how unaware they are that they will not be read.

0 Likes
Reply

Ady-TalkTalk
Community Team - TT Staff
Message 27 of 369

The ticket has been escalated by a manager now so we should hear today. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


0 Likes
Reply

Message 28 of 369

That's good news, thank you.

0 Likes
Reply

Ady-TalkTalk
Community Team - TT Staff
Message 29 of 369

You're welcome. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


0 Likes
Reply

Message 30 of 369

What did they say about this fault yesterday please Ady?

0 Likes
Reply

Ady-TalkTalk
Community Team - TT Staff
Message 31 of 369

I've heard nothing yet. I've asked for updates from the team this morning. I'll post back as soon as I hear anything. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


0 Likes
Reply

Message 32 of 369

Okey doke, thank you.

0 Likes
Reply

Ady-TalkTalk
Community Team - TT Staff
Message 33 of 369

We're still chasing this. There have been no updates and my colleague has confirmed that we're chasing constantly. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


0 Likes
Reply

Message 34 of 369

Thanks, it sort of started working except for those being sent to Sky addresses.

 

But now it seems that non are being sent at all again.

0 Likes
Reply

Ady-TalkTalk
Community Team - TT Staff
Message 35 of 369

I'll keep chasing it up.


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


0 Likes
Reply

Message 36 of 369

Appreciated, thank you.

0 Likes
Reply

Ady-TalkTalk
Community Team - TT Staff
Message 37 of 369

You're welcome.


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


0 Likes
Reply

pbar100
Enlightened One
Message 38 of 369

It isn't unusual for these issues to take weeks or months for TalkTalk to sort out unfortunately.

0 Likes
Reply

Message 39 of 369

Have they said anything then Ady please?

 

I seem to be able to send to 'most' addresses although they can take an hour or two to receive. Sky emails are still not arriving.

0 Likes
Reply

Message 40 of 369

Has any progress be made on this fault please.

 

As I use different computers at different locations Webmail is a very important tool for me, as I'm sure it is for many others.

 

But only when it works.

0 Likes
Reply