I have been having the above problem intermittently for the last month and also on odd occasions previously. Some emails are sent successfully, others I get an undelivered message from one or more recipients 'Maximum Retry Queue Age Reached'. I have tried explaining the issue using Chat several times but got nowhere. I'm using Mail on an iMac and have checked the mailbox settings.
Sent a message on 10 June to 9 recipients, got an undelivered message from one of them 'Maximum Retry Queue Age Reached'.
Sent a message on 13 June to 1 recipient (also included in the message on 10 June but then apparently successfully delivered), got an undelivered message 'Maximum Retry Queue Age Reached'.
The problem has occurred with emails sent to the following domains, me.com, icloud.com, rrd.com, outlook.com, hotmail.com and yahoo.com. Other emails to recipients with these domains have been received successfully.
Hi all, thanks for posting. I've been raising individual tickets for these, but now we've got enough of you I've raised this to the business as a potential incident. I'll keep you posted with progress as I get updates.
I am still having problems. Sent just 1 email yesterday to a gmail.com domain. Another 'Maximum Retry Queue Age Reached' message received this morning.
Can you please give members affected an update on what TalkTalk are doing to resolve this issue.
Hi all, apparently the fix that's been put in place will affect some accounts immediately others could take a couple more days for the fix to take effect. I've got no idea what the fix is so can't advise why it's affecting some accounts now and others later.
I have had two more 'Maximum Retry Queue Age Reached' notifications this morning for messages sent yesterday to sky.com and yahoo.co.uk domains.
I know you are doing your best but I'm getting increasingly fed up with the poor service and it is shocking the issue is still unresolved after all this time.
Ok, I've had an update. The fix that was put in place did fix some of the problems however, there remains the issue of one server being blacklisted. They're on with getting that sorted. I haven't been given timescale, but it seems there's a possible means of sending the mail while our reputation is improved.
I know you'll all want to know what's been causing this problem. Well it's compromised accounts again. We've had too many users with weak passwords that are compromised and then used to spam. This is despite all the efforts we've made to get customers to change passwords to be more secure.
It's incredibly common. Most of the time an ISP is blocked is due to spam. On the old legacy system there are lots and by that I mean 1000's of mailboxes with weak passwords. We block them as soon as we see activity, but it's not always soon enough to stop the blacklisting. However, as I said this is only part of the problem.
Userid of the form firstname.lastname@example.org, outgoing mail server smtp.dsl.pipex.com. Emails sent working fine for many years but now have been having problems with 'undeliverable code 554' and 'max retries' rejection. Main problem now is seem to be sending but the email ending up in the recipient's JUNK box, ie being coded as spam. Problem with the Pipex Server?? Come on TalkTalk sort these things out, this is having a very serious impact on users! Updates please.
My wife and I (on separate PCs and Pipex email addresses) have been having the same problem for two or three weeks. ISPs that commonly fail are sky.com, aol.com, live.com and others.
It seems, from the previous posts, that weak passwords have been an issue. Is this other people's passwords, from way back, or is it our own passwords that could be the problem? Although we're using our old Pipex addresses, we have moved on to a different ISP (BT, in our case) and all has been well for several years, until now. As a consequence, we don't have TalkTalk accounts any longer, and wouldn't have access to be able to change our passwords to something more secure, if that were the advice you seem to be giving.
Can you clarify?
Hi BandSI, it's other peoples often accounts that are rarely if ever used. If you're account was being used by a spammer you'd be seeing lots of mails giving bounce back messages for messages that you'd not sent.
OK, thanks, that's reassuring.
So, what chance is there that this issue will soon be resolved? The last thing we want to do is change our email addresses, but if it continues to be quite unpredictable whether or not an email will get through, we may have to do so. If we could feel certain that the problem will be corrected very soon, that would be great!
No they confirmed that they'd escalated it for me. I'm expecting a statement on the incident later as I'm harrassing the team who are managing it.