on 30-05-2019 02:06 PM
Emails from my Pipex account are not being received by the recipients. Some of them get through, some are not, seems a little random.
They all appear to send ok, but simply do not arrive.
I have the same issue whether using Webmail or the client on my PC.
I have sent a test email to a Hotmail account I have and it just doesn't arrive.
I can receive as normal.
I have got a bounce back from a few mails - Maximum Retry Queue Age Reached
This is a new problem, only just started in the last day or two. Thank you.
on 15-06-2019 06:38 PM
Some questions for you to see if it's a typical authentication issue or something else.
Are you a TalkTalk broadband customer and
Are you sending via pipex webmail or an email client or app?
If using an email client what port is used for sending and what authentication setting is used?
on 15-06-2019 05:40 PM
This has been happening with me too since Monday 10th June.
Sent an email to 20 people - 4 were returned after 13.9hrs with "maximum retry queue age reached"
2 to yahoo.com
2 to Aol.com
all the others hopefully got there??
My wife uses Pipex as well and sent an important email to an Hotmail address this morning and hasn't been received by 4pm and no "maximum retry age reached" yet but no doubt this will be tomorrow before TalkTalk tell me it hasn't got there. Good job we both have dropbox and can send information a different route but WHY do TALKTALK have so many problems with the bread and butter email service?
on 14-06-2019 01:59 PM
Hi PipexUser60, please start your own thread make sure you've got your landline, mobile and the affected email address in your profile. Is it always a certain email domain that isn't receiving your mail?
on 14-06-2019 01:33 PM
I have been having the same problem intermittently for some time. I tried explaining the issue using Chat several times but got nowhere. I'm using Mail on an iMac and have checked the mailbox settings.
Sent a message on 10 June to 9 recipients, got an undelivered message from one of them 'Maximum Retry Queue Age Reached'.
Sent a message on 14 June to 1 recipient (also included in the message on 10 June but then apparently successfully delivered), got an undelivered message 'Maximum Retry Queue Age Reached'.
on 14-06-2019 11:23 AM
on 14-06-2019 10:58 AM
Has any progress be made on this fault please.
As I use different computers at different locations Webmail is a very important tool for me, as I'm sure it is for many others.
But only when it works.
on 13-06-2019 08:16 AM
on 12-06-2019 02:49 PM
on 12-06-2019 02:24 PM
We're still chasing this. There have been no updates and my colleague has confirmed that we're chasing constantly.
on 12-06-2019 10:14 AM
I've heard nothing yet. I've asked for updates from the team this morning. I'll post back as soon as I hear anything.