on 30-05-2019 02:06 PM
Emails from my Pipex account are not being received by the recipients. Some of them get through, some are not, seems a little random.
They all appear to send ok, but simply do not arrive.
I have the same issue whether using Webmail or the client on my PC.
I have sent a test email to a Hotmail account I have and it just doesn't arrive.
I can receive as normal.
I have got a bounce back from a few mails - Maximum Retry Queue Age Reached
This is a new problem, only just started in the last day or two. Thank you.
on 18-06-2019 10:43 AM
Of the emails I've sent in the past few days, the timed out problem now seems restricted to @yahoo.au recipients, though it means I'm not sure who else is not receiving my emails.
on 18-06-2019 07:42 AM
Hi Chris-Stone, now that it's an incident there's no need to add you as individuals. Hopefully, the increase in status of this from faults to incident will mean we get it fixed quicker for you.
18-06-2019 07:03 AM - edited 18-06-2019 07:03 AM
Thank you Chris. As you can see, I first made TalkTalk support aware of this issue 19 days ago. Typically it can take weeks/months for problems to be fixed so the more users who post problems rather than just leave it or put up with it, the better.
on 17-06-2019 12:41 PM
This has been picked up, but no incident is yet assigned to it. Hopefully, it won't take much longer.
on 17-06-2019 11:52 AM - last edited on 17-06-2019 01:03 PM by Gondola
I'm with you lot, for me it started yesterday, many rejections [mailer-daemon Maximum Retry Queue Age Reached].
This is my first time on this forum am I making a new complaint here or answering a previous poster Gondola??
Bit of a newbie here, where do I start a new complaint to get a TICKET?
on 17-06-2019 10:51 AM
I see that Ady's said this morning:
Hopefully, the increasing number of tickets will cause us to open an incident to get this issue fixed soon.
I'm just saying that waiting on another member's thread isn't always the fastest way to get things like this fixed. But it's your choice, as always.
on 17-06-2019 10:35 AM
@GondolaThanks for the offer to create my own topic but given the number of people reporting the same issue, it is probably not a unique problem which requires a separate investigation. I sent emails yesterday and the @yahoo.com and @gmail.com emails have just been returned back to me after 14 hours. My wife who uses a separate computer and also outlook with pipex has also had emails returned so I do not believe this is anything to do with our outlook settings.
Hopefully @Ady-TalkTalk can escalate this problem as it is affecting so many people.
on 16-06-2019 10:34 AM
I am having the same problem - Maximum Retry Queue Age Reached - affecting some but not all of the emails I've been sending for the past week. Those that do get through seem to be delayed by some hours. This is making the whole use of Pipex emails suspect, to te extent it's safer to not send any.
on 15-06-2019 10:56 PM
With Outlook 2013 my preference, although it shouldn't make a difference, is to untick same settings as incoming and to enter the User name and Password and Remember password tick box. I also have some thoughts about implementing TLS 1.2 security but that depends on how updated your operating system is.
My next question is whether you wish me to escalate an individual request with OCE_Ady for you and move your posts to your own topic for more individual help or remain here to see what happens with this owner's topic. Your choice entirely.
on 15-06-2019 08:59 PM
on 15-06-2019 08:37 PM
Yes I am a TalkTalk broadband customer
I am using Outlook like I have for the last 15 years!
I haven't changed the port settings POP3 997, SMTP 587.
SSL setting required
Not sure why settings would have an effect on some emails but not all?
Did you mean POP3 port 995? May I ask what version of Outlook? Is the return address exactly the same as your pipex email address? And is the option for requiring network authentication set?
The reason I asked is that email providers have been tightening up on requiring fully authenticated emails to get a grip on stopping spam entering their customer mailboxes. So the first thing they do is check the email settings for fully encrypted email and network authentication and that the return address preferably matches the send address. They'll check that the sending IP address is not on a blocklist and that the sender's email address has not been blocked by other customer mailboxes and, just like TalkTalk do, will assess the content for possible spam.
I hope you don't mind me asking. BTInternet was silently blocking pipex emailers recently simply because of deemed 'insufficient' authentication.
on 15-06-2019 08:18 PM
on 15-06-2019 08:14 PM
cavedweller - thank you for adding to this thread, the more of us who chip in, the greater the chance of a fix, although it will be some time I think.
I too think it bizarre that the frequency of TalkTalk e-mail faults are so high. We seem to get a few months of ok use, then several weeks/months of problems.
Rest assured, it is not your own personal settings, TalkTalk have major issues again.
Currently, most of my mail seesm to be sent, although strangely it can take an hour or two, randomly, for some to arrive. Previously it was hit and miss as to what arrives and doesn't.
All mail sent to Sky addresses, whether from PC, phone or Webmail do not arrive.