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Pipex - Emails Not Sending

pbar100
Enlightened One
Message 369 of 369

Emails from my Pipex account are not being received by the recipients. Some of them get through, some are not, seems a little random.

 

They all appear to send ok, but simply do not arrive.

 

I have the same issue whether using Webmail or the client on my PC.

 

I have sent a test email to a Hotmail account I have and it just doesn't arrive.

 

I can receive as normal.

 

I have got a bounce back from a few mails - Maximum Retry Queue Age Reached

 

This is a new problem, only just started in the last day or two. Thank you.

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368 REPLIES 368

Message 301 of 369

Just wondering if there has been any progress made on this fault yet please, thanks.

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Message 302 of 369

I've only ever received the time out bounce back from e-mails sent to Sky.

 

The other none received mails simply do not arrive.

 

 

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Message 303 of 369

Of the emails I've sent in the past few days, the timed out problem now seems restricted to @yahoo.au recipients, though it means I'm not sure who else is not receiving my emails.

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Message 304 of 369

There it is again - hopefully it will get fixed! Stop it Ady 🙂

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Ady-TalkTalk
Support Team
Message 305 of 369

Hi Chris-Stone, now that it's an incident there's no need to add you as individuals. Hopefully, the increase in status of this from faults to incident will mean we get it fixed quicker for you. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 306 of 369

Thank you Chris. As you can see, I first made TalkTalk support aware of this issue 19 days ago. Typically it can take weeks/months for problems to be fixed so the more users who post problems rather than just leave it or put up with it, the better.

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Message 307 of 369

Please add us to the list of customers urgently awaiting a response to this issue.....

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Message 308 of 369

So after 18 days, nothing has happened yet. Well, ok, thank you for letting me know.

 

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Message 309 of 369

This has been picked up, but no incident is yet assigned to it. Hopefully, it won't take much longer. 


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Message 310 of 369

I'm with you lot, for me it started yesterday, many rejections [mailer-daemon Maximum Retry Queue Age Reached].

 

This is my first time on this forum am I making a new complaint here or answering a previous poster Gondola?? 

 

Bit of a newbie here, where do I start a new complaint to get a TICKET?

Cheers

TerryB
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Message 311 of 369

Hi @cavedweller 

 

I see that Ady's said this morning:

 

 Hopefully, the increasing number of tickets will cause us to open an incident to get this issue fixed soon.  

 

I'm just saying that waiting on another member's thread isn't always the fastest way to get things like this fixed. But it's your choice, as always.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution

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Message 312 of 369

@GondolaThanks for the offer to create my own topic but given the number of people reporting the same issue, it is probably not a unique problem which requires a separate investigation. I sent emails yesterday and the @yahoo.com and @gmail.com emails have just been returned back to me after 14 hours. My wife who uses a separate computer and also outlook with pipex has also had emails returned so I do not believe this is anything to do with our outlook settings.

Hopefully @Ady-TalkTalk can escalate this problem as it is affecting so many people.

Troglodyte
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Message 313 of 369

More and more people are reporting this issue now and it's a whopping 18 days since I reported it, and we have basically heard nothing. Any news please?

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Message 314 of 369

I am having the same problem - Maximum Retry Queue Age Reached - affecting some but not all of the emails I've been sending for the past week. Those that do get through seem to be delayed by some hours. This is making the whole use of Pipex emails suspect, to te extent it's safer to not send any.

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Message 315 of 369

Hi cavedweller 

 

With Outlook 2013 my preference, although it shouldn't make a difference, is to untick same settings as incoming and to enter the User name and Password and Remember password tick box.  I also have some thoughts about implementing TLS 1.2 security but that depends on how updated your operating system is.

 

My next question is whether you wish me to escalate an individual request with OCE_Ady for you and move your posts to your own topic for more individual help or remain here to see what happens with this owner's topic. Your choice entirely. 

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution

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Message 316 of 369

Irrespective of all this, you should be able to send from Webmail. But even that fails.

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Message 317 of 369
Hi Gondola. Yes I did mean 995 finger trouble 🙂
I am using Outlook 2013.
I have "outgoing server(SMTP) requires authentication" ticked
Also "use same settings as my incoming mail server" selected.
It has not been consistently failing. One person I email regularly has received some but not others in the last 7 days.
Troglodyte
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Message 318 of 369

@cavedweller wrote:
Yes I am a TalkTalk broadband customer
I am using Outlook like I have for the last 15 years!
I haven't changed the port settings POP3 997, SMTP 587.
SSL setting required
Not sure why settings would have an effect on some emails but not all?

Did you mean POP3 port 995?  May I ask what version of Outlook? Is the return address exactly the same as your pipex email address? And is the option for requiring network authentication set?

 

The reason I asked is that email providers have been tightening up on requiring fully authenticated emails to get a grip on stopping spam entering their customer mailboxes. So the first thing they do is check the email settings for fully encrypted email and network authentication and that the return address preferably matches the send address.  They'll check that the sending IP address is not on a blocklist and that the sender's email address has not been blocked by other customer mailboxes and, just like TalkTalk do, will assess the content for possible spam.

 

I hope you don't mind me asking. BTInternet was silently blocking pipex emailers recently simply because of deemed 'insufficient' authentication.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution

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Message 319 of 369
Yes I am a TalkTalk broadband customer
I am using Outlook like I have for the last 15 years!
I haven't changed the port settings POP3 997, SMTP 587.
SSL setting required
Not sure why settings would have an effect on some emails but not all?
Troglodyte
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Message 320 of 369

cavedweller - thank you for adding to this thread, the more of us who chip in, the greater the chance of a fix, although it will be some time I think.

 

I too think it bizarre that the frequency of TalkTalk e-mail faults are so high. We seem to get a few months of ok use, then several weeks/months of problems.

 

Rest assured, it is not your own personal settings, TalkTalk have major issues again.

 

Currently, most of my mail seesm to be sent, although strangely it can take an hour or two, randomly, for some to arrive. Previously it was hit and miss as to what arrives and doesn't.

 

All mail sent to Sky addresses, whether from PC, phone or Webmail do not arrive.

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