on 30-05-2019 02:06 PM
Emails from my Pipex account are not being received by the recipients. Some of them get through, some are not, seems a little random.
They all appear to send ok, but simply do not arrive.
I have the same issue whether using Webmail or the client on my PC.
I have sent a test email to a Hotmail account I have and it just doesn't arrive.
I can receive as normal.
I have got a bounce back from a few mails - Maximum Retry Queue Age Reached
This is a new problem, only just started in the last day or two. Thank you.
on 21-08-2019 01:54 PM
Hi everyone. It has been explained to me from Ady in support, that this older thread is not highlighted to them due to it's age, even though the fault is still ongoing.
Therefore I have started a new thread entitled Pipex - Emails Not Sending - Revised.
Please post in the new one of your ongoing issues in the hope that support will jump in and we can have it finally fixed.
on 21-08-2019 08:38 AM
I am now, intermittently, getting this problem - I have to reload my email "box" a couple of time before it works, or I have to log right out, wait sever minutes & then retry - when it USUALLY works.
NOT good enough
on 20-08-2019 09:01 PM
so ...sent 3 emails yesterday to the same gmail account. email in morning has bounced back "maximum retry..." email in early evening was delivered after approx. 2 hours! email in late evening was delivered almost immediately. I haven't posted recently cos I just became disillusioned even @Ady-TalkTalk has disappeared.
The good news is that my talktalk broadband contract is up for renewal. The question is do I stay or do I go?
on 20-08-2019 08:22 PM
Not finding / unable to connect to smtp servers again tonight so frustrating and no feedback about what problems are or what is being done.
have also got problems tonight with only partially downloading some message contents and clicking link to download remains content doesn’t work.
on 20-08-2019 01:34 PM
I don't think they are killing us off, that would be pointless and bad business sense due to loss revenue of course.
But, I do believe we have low priority with being in a possible minority, which again is proper business sense, you look after your main source of income first.
However, I do think at some point that all of us Pipex users will be brought in with the masses, and/or shown as much attention as the main mob. Don't forget though, that there are other legacy groups even smaller than us who must also be suffering, and perhaps much worse.
Just to report -
My mails are still going to Gmail as they should.
And that goes for Sky too, all still currently ok.
on 19-08-2019 10:40 PM
I got this response trying to send a message this evening. First time I've encountered it.
The host 'smtp.dsl.pipex.com' could not be found. Please verify that you have entered the server name correctly.
Its commonly the POP one that disappears or doesnt respond, not the outgoing one.
on 19-08-2019 10:29 AM
Hi @GregTingey This is all quite bizarre. I had all sorts of issues trying to send to Gmail addresses over the weekend. They all went direct to the relevant Inbox, but with hours of delay in doing so. However, this morning, I have sent a couple which have arrived safely almost immediately.
I still don't seem to have any effective connectivity with Sky.com, AOL and btinternet. I am also suffering from a few timeouts on Outlook this morning, and (as from last Friday and all over the weekend) logging onto Webmail has repeatedly failed. It typically takes (on both Android and Windows 10) 2-3 attempts before I can log on.
on 17-08-2019 06:40 PM
Just to add to the conversation I am a long-standing dial pipex account user I have started to see problems only over the last 4 or 5 days during the last few months with error messages stating cannot connect to out going smtpserver. It is intermittent with success either by leaving the thing alone or by repeated attempts resending from the outbox
on 17-08-2019 05:18 PM
Back to pipex not sending. Initially said mail servers not found. Then 30minutes later sent to gmail but never arrived. This is absolutely abysmal, we are going backwards on this problem.
have talktalk given up