on 30-05-2019 02:06 PM
Emails from my Pipex account are not being received by the recipients. Some of them get through, some are not, seems a little random.
They all appear to send ok, but simply do not arrive.
I have the same issue whether using Webmail or the client on my PC.
I have sent a test email to a Hotmail account I have and it just doesn't arrive.
I can receive as normal.
I have got a bounce back from a few mails - Maximum Retry Queue Age Reached
This is a new problem, only just started in the last day or two. Thank you.
on 30-07-2019 02:11 PM
That had also occurred to me @pbar100. However at some point I just have to stop banging my head against a brick wall in order for the pain to stop.
on 30-07-2019 02:00 PM
It took the email admins several weeks to come up with an answer and its now almost 3 weeks since the 'fix' was applied yet the problem is still not fully resolved. Despite all the unpaid hours of user testing undertaken by TalkTalk's customers we seldom get any proper feedback other than 'its being investigated'.
I have absolutely no confidence using the Pipex email service and must, reluctantly, conclude I have to change to another provider which will involve yet more time wasted owing to TalkTalk.
on 30-07-2019 09:57 AM
on 29-07-2019 07:52 PM
Hi @Ady-TalkTalk . I very much appreciate how much effort you're putting into all this, over several weeks, but nothing heard again today. You are being let down here (and so are we). There is little credibility in this means of pursuing issues anymore. I have no intention of providing any more feedback on connectivity on a regular basis from here on in. I will only send you any further messages if I experience any future problems (which is regrettably my expectation). The residual goodwill of my addressees, and now at least one of your users, has been expended. Good effort - as an 'organisation' and 'provider', you've worn me down!
I'm afraid that I will now pursue this rather more formally through TT's Complaints Procedures, although previous attempts at doing so for other issues were less than satisfactory in their resolution...but I'm a trier!
Another day wasted in Pipex Community-land....but no more. Sorry (but not much!).
on 29-07-2019 11:32 AM
on 29-07-2019 11:27 AM
My email testing results for Monday are:-
Gmail - delivered to Inbox (hopefully this is now fixed)
Hotmail - delivered as spam
Yahoo - delayed but delivered
Nearly 3 weeks after the 'fix' I have yet to see any change whatsoever in the way Hotmail treats messages from Pipex.
on 29-07-2019 10:23 AM
on 29-07-2019 09:09 AM
I've already sent a chaser this morning to try and pull the information about what's still causing this. I suspect it's down to the receving ISP rate limiting us, but I've asked.
on 28-07-2019 09:22 PM
Emails to Gmail seem to be working well now, as are those to Talk21.com (Yahoo). Thank you. However, I tried to send an email to a Sky.com address over the weekend, and it was never received (even as Spam). Now into the third week post-'fix' (and the original problem predates that by several weeks), and we are still waiting for this to be resolved, or even to receive any recent feedback.
I'll leave that without comment (as it seems to make little difference to the process), except to say that TT's analysis of 'success' in resolving this issue clearly doesn't match mine.
on 27-07-2019 12:52 PM
My email testing results for Saturday are:-
Gmail - delivered to Inbox (4 days running so hopefully this is now fixed)
Hotmail - delivered as spam
Yahoo - delivered late
I also know I successfully sent an email to AOL today.
2.5 weeks after the fix I can now see there has been some success with Gmail and a little progress with Yahoo (and perhaps AOL) but still not reliably so. There has however been no change with Hotmail throughout.
on 26-07-2019 11:15 AM
on 26-07-2019 11:08 AM
My email testing results today are:-
Gmail - delivered to Inbox (3 days running!)
Hotmail - delivered as spam
Yahoo - not delivered (yet)
Yesterday's test message to Yahoo took 11 hours to arrive!
I suspect AOL messages are still not being delivered but my test subject is fed up being a guinea pig.
on 26-07-2019 10:35 AM
There's not. I just can't get a reply at the moment. I don't know why as they're normally cooperative.
on 26-07-2019 10:21 AM
Hi @Ady-TalkTalk Thanks for all these undertakings to keep 'us' informed re: migration. There seems to be little point in any of us raising this, again, as it clearly makes no difference to the process. I would have acknowledged this before....but I've had no broadband at all overnight and this morning, and it has only just been restored! Happy days.
I take that there is still no 'new' news about the email connectivity issues?
on 26-07-2019 07:26 AM
I've still not been given a date for the start of the migration of pipex, homecall, homechoice and onetel customers. You'll get mails in the lead up to migration giving you details of when it will take place and what to expect. As soon as the project announces the date of commencement I'll let you know. I'm on the calls every week and will know as soon as the migration is given the go ahead.
on 25-07-2019 09:48 PM
Yes @Muddymedic it was throughout this afternoon that the old familiar Pipex POP problems resurfaced. Thankfully service has normalised (whatever normal is for Pipex email) this evening.
We certainly do need a definite timetable for the move to the new email platform. As you say its in the interests of all parties for this to be completed ASAP, not least TalkTalk's long suffering paying customers.
on 25-07-2019 09:05 PM
Hi @stevesurrey I have also have intermittent POP issues today, especially this afternoon, with the 'usual' errors such as 0x8004210E and 0x800CCC1A. However, all seems ok this evening.
Re: your comments on migration, you will be aware that I have raised this repeatedly. @Ady-TalkTalk has stated that we can expect this 'soon', but it would be really good to get this tied down a bit more accurately in terms of a target time. Surely, it HAS to be in the interest of both TT and their long-suffering Pipex users to get this sorted out now. The timeline to resolve the most recent issue is now quite ridiculous, and we don't seem to have any resolution in sight.
As an aside, I can today send directly and rapidly to Gmail, Pipex and Talk21.com addresses (thank you). I have to say, though, that my contacts who use other domains such as Sky.com, BTinternet, Yahoo and Hotmail are thoroughly fed up with me asking them to check my email connectivity all the time, and have now refused to continue to do so. I'm sorry, but you can't keep on relying on those already affected to maintain this effort. Are TT/Pipex Email Admins/Techs not testing this themselves (as they obviously 'own' the problem and its resolution) as part of their intervention, as opposed to burdening Users? I know this has been asked before, but I'd like to see some sort of explanation, please.