on 10-05-2018 11:48 AM
I have a long standing Pipex account and over the last few months I have several had long periods - sometimes an entire afternoon, when I cannot receive e-mails. My connection has been down all day today, and intermittent for the last week. I am using pop.dsl.pipex with Outlook for Mac v16.9, and I get regular sync errors, either 'Connection to server failed or was dropped' or "An operation on the server timed out'. The messages are there when i use a netmail on a browser, and I don't seem to have any trouble sending. I have other devices connecting with IMAP and they seem unnaffected, but I need the POP account for my workflow. Does anyone have a fix?
on 27-06-2018 01:05 PM
on 13-06-2018 01:40 PM
on 13-06-2018 01:17 PM
Hi stevesurrey, just check you PMs for me so that I can get the ticket raised for you. Please.
on 13-06-2018 12:55 PM
Servers have been so bad these last few days I've also reached the conclusion its just a fluke whenever they manage to work. Mind u, I'm not so sure it was a fluke that the only email I've been able to get today was from TT with my latest bill !! How ironic.
on 13-06-2018 06:38 AM
on 12-06-2018 10:33 AM
on 12-06-2018 08:04 AM
Thanks I've passed those over. It seems the last ticket is still in the Email Admins queue. The new one is promoted and has been escalated for you. The only updated on the last ticket is we seem to have had a temporary issue with the servers on that day, I've pointed out that it happens regularly on lots of days.
on 11-06-2018 12:00 PM
I've raised this back to the Email Admins again for you Artistef. If you could send me more of the details with the failed logins as you did last time that would be fantastic. Due to limitations I had to delete the previous message containing them.
on 10-06-2018 03:01 PM
I figure the problem is this. It seems pointless raising a ticket because these are not responded to. POP3 is an obsolete protocol and TalkTalk either don’t know how or can’t be assed to sort out a fix for this, If a fix involves wholesale server replacement it may be too expensive to implement. Either way I’d prefer them to stop hiding like there are bailiffs at the door and tell the customer. If they can no longer support POP let us know. Customer support involves a bit of communication.
on 10-06-2018 02:11 PM
on 30-05-2018 12:03 PM
on 30-05-2018 11:41 AM
Hi, Still nothing, Service is still as flaky as ever, had virtually no e-mails in on POP/Outlook last Friday. I have set up Apple Mail for IMAP, which I run when I see the errors stacking up on Outlook, and that ususally pulls in the missing e-mails, this is just a stopgap and not a proper fix though.
on 30-05-2018 09:56 AM