on 25-02-2020 06:34 PM
I've noticed a general deterioration in the performance of the Pipex Pop Server over the last few weeks and it's now getting to the stage that a loss of connection is occurring each day for some period of time.
You will no doubt be aware this is not a new problem but in fact an ongoing issue due to server age.
Could an OCE please get the Backroom Staff to have a look at trying to improve things in the short term and would it be possible for an update on Pipex customer migration to the new system, because it was back in early Dec '19 that an email was sent notifying this was imminent, nearly 3 months ago!
on 25-03-2020 11:09 AM
The team are doing everything they can. The unauthorised logins are blocked as soon as possible.
on 25-03-2020 11:03 AM
Hi @Ady-TalkTalk Thanks for the update. I'm afraid that I didn't get a chance to check this before, but I was out of the house very early this morning and have just got back. I'm glad to say that it is working fine now, so thanks for that. However, we keep on seeing this pattern of it tending to work ok until about noon, and then go downhill in the afternoon and into the evening, so well have to see. Regards
on 25-03-2020 10:50 AM
Firstly, I fully agree with the comments made by @Muddymedic which echo the thoughts and concerns I've held for a while now. Obviously nothing now will happen, if at all, until this pandemic is over.
@Ady-TalkTalk I really admire your optimism that migration will still happen. Obviously you are better placed to reach that conclusion but I, as a Pipex user and TT customer, see no evidence to support that whatsoever. In fact quite the opposite, as the promised migration has been delayed umpteen times (even after sending out the 'comms'). Perhaps if TT had been more open with us about the process and, importantly, the reasons for all the delays we might share your confidence.
Since we are stuck with the old, flagging Pipex email platform for many more months can you reassure us that more will be done to keep it running as best as it can since communication is vital now?
on 25-03-2020 10:47 AM
Hi savvyowl, how are you accessing your mail and what errors are you getting? We've got no errors showing on the logs and the team are happy with the way the servers are running.
on 25-03-2020 10:32 AM
on 25-03-2020 09:45 AM
Hi all, the team tell me that they cleared the queues again last night at the start of a new shift and that should mean you've had no trouble since shortly after 8.
on 25-03-2020 08:26 AM
Hi all, thanks for letting us know. I've passed this on to the team.
I really wouldn't be expecting the migration to move forward during this period. As you might have seen BT OpenReach are now only working emergencies and repairs. Telco's are classed as key industries now and our focus is going to be on keeping landline and broadband services running. I know it's been a long wait for you and I know it's going to be a little while longer yet, but we will get you moved onto the new platform eventually.
on 24-03-2020 08:45 PM
Hi @SiHancox and @Ady-TalkTalk I was obviously premature! POP is now back to 'normal' (ie not functioning) for me, so the fix does not seem to have worked (again). So, Pipex mail does not seem to be working properly (agreed?). Every time a fix is put in place it falls over again (agreed?). I think we all now that this is due largely to compromised Pipex addresses (agreed?). Migration has been put on hold again (agreed?) due apparently to CORVID-19 issues. As someone who is working every day, all day, in disease and infection control at the moment, I can sort of understand and support that, at least in principle. However, the work to prepare TalkTalk for that should have been done by now (if not, why not?).
A simple series of questions (and you should excuse the bluntness here, but I'm a bit weary):
One thing is for sure: we can't go on like this indefinitely, can we? I really don't think that is unreasonable now?
Let's get a definitive solution sorted out for this, in short order now, please.
Regards and keep well.
on 24-03-2020 08:05 PM
Been up and down for me as well, whatever is being done to "fix" this issue isn't working for very long, ranges from several days (three weeks ago) to half a day at the moment.
Not sure if the "fix" is being applied as religiously as before or whether whoever is causing the issue have just learnt a workaround, but in these difficult times staying in reliable contact with loved ones is not being made easy.
Appreciate you are pushing this one @Ady-TalkTalk , but could you ask whoever is managing this issue why the fix isn't lasting.
on 24-03-2020 06:39 PM
Sorry Ady, but I'm afraid the fix hasn't lasted very long.
I'm not able to receive emails on my Pipex address again. I have just sent myself something from my Gmail account and it hasn't come through. The last email I received was nearly an hour and a half ago and I have been getting error messages ever since. The message says that the error is 0x800CCC0F - the connection to the server was interrupted.
on 24-03-2020 12:50 PM
on 24-03-2020 12:49 PM
on 24-03-2020 11:55 AM
Yes @Ady-TalkTalk pleased to say normal service has been resumed. Thanks.
I hope that next time the service deteriorates, as history tells us it most surely will, we don't have to wait one or two weeks again for this fix to be applied.
on 24-03-2020 11:29 AM
Hi all, I'm told the unauthorised logins have been blocked. You should all now be able to get connected normally. Please retest and let me know if you can now connect.
on 24-03-2020 11:12 AM
@Ady-TalkTalk Yes of course I fully understand that Covid-19 means a change in priorities. Its just a shame that TT didnt complete the migration in the past 18 months.
Of course now that we are all in lockdown having working email is of even greater importance so I hope TT's engineers can keep the Pipex servers functioning as well as possible.
24-03-2020 11:03 AM - edited 24-03-2020 11:04 AM
Hi stevesurrey, unfortunately there's no news on the migration. I think you'll understand that getting everything ready to allow us to continue to support customers through the Corona virus took priority in the last week or two.