on 29-04-2018 11:32 PM
I'm set up with an imap Pipex account which I have had since they were first going. Occassionaly I get the pop up box asking to enter user name and password for the server imap.dsl.pipex.com but the last week it has significantly got worse to the point today I now cannot sync and doing a send/receive in outlook a pop states unable to contact the server.
I can access via webmail and on the iphone.
What have either TalkTalk or Microsoft done in terms of settings. Last week to try to resolve I deleted my account in outlook and re-set up but this has not resolved the issue
on 09-05-2018 10:17 AM
Thanks crusoe80, I've logged the fault ticket for you. I've provided them all the information you've provided. You should get updates by text.
on 07-05-2018 12:39 PM
This problem goes back months if not years. Why not scroll down the entries until you come to ten pages of comments on it, the most recent being 27 April? It has been bad over this bank Holiday.
on 03-05-2018 06:38 PM
And then it did sync new messages but now keep getting the name/password pop up and created a test message at 1:35 which is showing in the sent box but nothing in the inbox so not synching
on 02-05-2018 08:20 AM
Thanks. I don't think anything has taken place. I think it's running in it normal intermittent rhythm.
on 02-05-2018 08:02 AM
That's all we need. If you can add your landline and mobile numbers to your profile along with the affected email address I can get this logged to the Email Admins for you.
on 01-05-2018 10:25 PM
Ok, logged on at 22:15 and tonight emails synched from Sunday, Monday and Tuesday but I also then got the message in the attached file.
I’ve then tried to send a test email at 22:21 and the pop up comes up and the mail wont send
on 01-05-2018 09:05 AM
Can you help me to help you try getting on a couple of times and record the time for me. It'll give the admins a way to track it through the logs.
on 30-04-2018 10:39 PM
Hi, yes as soon as I started outlook (Microsoft Office 2013) the pop up in the attached file came up and keeps coming up. email is not synching at all on the PC although on my iphone is fine and I can access webmail. I've not changed anything on my PC that would have triggered this issue.
on 30-04-2018 01:53 PM
Hi crusoe80, are you still having problems with it today? If you are please let me have a screenshot of the error and the time that the fault occurs. I'll then have to raise a fault ticket for you.