on 15-10-2018 08:55 AM
on 11-10-2018 12:51 PM
on 11-10-2018 10:51 AM
on 11-10-2018 10:12 AM
I had a missed call off TalkTalk yesterday about the password reset but unfortunately I was at work. They said they’ll ring back later that day but never did. Will they ring back today?
on 10-10-2018 07:14 AM
That means the admins have changed the password. I'll send a chaser now for you. We normally can't send one for 3 days but if it's been reset then we should be ok. Hopefully, this means you'll get a call today.
on 09-10-2018 10:04 AM
on 08-10-2018 01:36 PM
Hi Jodie13, I've raised the fault ticket for you. Pipex mail resets have to go to the Email Admins and can take 3-5 working days to be completed. Please post back if you haven't heard by Thursday.
on 07-10-2018 08:29 PM
Assistance has been summoned and the TalkTalk Community Team will respond here tomorrow.
If your pipex email password has been cracked or obtained from another website hacking and your email account compromised as a result then of course it's vital to get it secured and a new ultra-strong password provided for you.
You'll need to prove you're the legal owner of the email with 5 items of personal data that only you would know. Double check that you've added to your Community Profile, Personal Information (Click here) all of the following in the Private Notes area at the bottom of the page (To which only you and authorised TalkTalk Community Team UK staff have access):
The TalkTalk Community support team will verify the details recorded for the owner of the email address. The email expert will reply here to help with authorising the password change by the pipex email admins.
Scan all your devices with anti-virus and anti-malware software solutions just to make sure passwords aren't obtained by keyloggers.
If you've used the same password elsewhere, in association with any email address, then do update those passwords with ultra-strong multi-case letters, numbers and allowed symbols of at least 10 characters (is my minimum recommendation). Advice from CyberAware about passwords. Advice from GetSafeOnline about passwords. To see if your email address has been obtained from any know hacking you may find out from haveibeenpwned.
If you discover any fraud then the place to report that is ActionFraudUK.