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Possible Faulty Router

philliphouson
First Timer
Message 2 of 2

Hi, I upgraded to Fibre Broadband in September 2019, and up until now I have had no problems with my connection or WIFI hub.

However, as if overnight I believe something has gone wrong with my router preventing me from connecting over the WiFi. The make and model is SAGEMCOM 5364.

I have followed all of your trouble shooting advise on your website, however I haven't had any luck. I have even done a hard reset of the router itself, and also left it unplugged overnight but it it still not working correctly.

I can however connect via the Ethernet Port with my PC on the back of the router, which shows there is no fault with my line. However when I search for available WiFi connections it does not display, even when my device is in the same room as the router. The router itself is displaying a solid white Led. 

If you could offer me any advice/help, I'd greatly appreciate it. Unfortunately though, I believe it is a faulty router. 

0 Likes
1 REPLY 1

Ady-TalkTalk
Support Team
Message 1 of 2

Hi philliphouson, I've ordered a replacement router for you. Please let us know how you get on once you've received the new router.

 

Ady


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