on 16-10-2019 12:43 PM
I cannot add my old onetel.com mailbox using My Account-> My Services -> Manage TalkTalk Mail -> "Add an existing TalkTalk mailbox"
I have less than 5 mailboxes and know my onetel.com password. I've added required information to my personal profile.
Always get a "something went wrong..." error message.
on 15-11-2019 06:37 AM
Hi richy, I've sent you a personal message to obtain the information needed to add the account for you.
on 18-10-2019 08:33 AM
on 18-10-2019 07:35 AM
on 17-10-2019 12:41 PM
on 16-10-2019 07:40 PM
on 16-10-2019 06:47 PM
Hi, Thanks for your reply.
My onetel password is working via mailzone.
I entered local part and domain from drop down box correctly. ( I have successfully added my wife's old lineone.net email address )
I tried again and still get the red error message.
on 16-10-2019 01:34 PM
If the OneTel password is working and you can access the OneTel mailbox via the normal Mailzone sign in then you should be able to add the email address to your MyAccount. Just check the OneTel mailbox sign in is working ok.
In the MyAccount section Add an existing TalkTalk mailbox - first box just enter the local part of the email address and select the onetel.com domain from the drop-down list.
Having checked the OneTel mailbox is good and retried the Add an existing TalkTalk mailbox link then if you still get the red error message let me know and I'll alert the TalkTalk team.