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Problem adding old mailbox to TalkTalk account.

First Timer
Message 10 of 10

I cannot add my old mailbox using My Account-> My Services -> Manage TalkTalk Mail -> "Add an existing TalkTalk mailbox" 
I have less than 5 mailboxes and know my password. I've added required information to my personal profile.
Always get a "something went wrong..." error message.
Please help


Message 1 of 10

Hi richy, I've sent you a personal message to obtain the information needed to add the account for you.



Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 2 of 10

Just returned from holiday and I am still unable to add my mailbox to my TalkTalk account. I have provided all the requested information. Please help.



Support Team
Message 3 of 10

Hi Richy,


Thanks for the PM, I've replied requesting a bit more information 



Message 4 of 10

Hi richy


I've sent you a PM requesting some information 




Message 5 of 10


I have 3 email addresses in my account.

Thanks Richy


Message 6 of 10

Hi richy,


How many email addresses do you currently have in My Account?




Message 7 of 10

Hi richy 


I've flagged this issue up to the TalkTalk team. As you've successfully added a lineone email address I can only assume that MyAccount isn't yet configured to check the OneTel database but we'll find out when the OCE gets on the case.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution

Message 8 of 10

Hi, Thanks for your reply.

My onetel password is working via mailzone.

I entered local part and domain from drop down box correctly. ( I have successfully added my wife's old email address )

I tried again and still get the red error message.


Community Star
Message 9 of 10

Hi @richy 


If the OneTel password is working and you can access the OneTel mailbox via the normal Mailzone sign in then you should be able to add the email address to your MyAccount.  Just check the OneTel mailbox sign in is working ok.


In the MyAccount section Add an existing TalkTalk mailbox - first box just enter the local part of the email address and select the domain from the drop-down list.


Having checked the OneTel mailbox is good and retried the Add an existing TalkTalk mailbox link then if you still get the red error message let me know and I'll alert the TalkTalk team.

GondolaVolunteer 2017-2021

 Like below to appreciate my help . . . Best answer is + Accept as Solution