on 14-12-2021 07:57 AM
Hi plb46, thanks for posting back to let us know it's working. An issue was found and fixed on the servers yesterday.
on 13-12-2021 09:25 AM
I am still not recieving emails from one of my addresses as 9am this morning I have posted the email address in private notes as requested. This situation is now becoming intolerable please could some one find the answer and get it fixed or a phone number to talk to some one about this problem. Thank you.
12-12-2021 12:01 PM - edited 12-12-2021 12:03 PM
on 12-12-2021 09:52 AM
I'm not aware that there's a problem sending mail messages via an email client or email app. So, I need to investigate how you're using TalkTalk Mail.
Are you signing in to TalkTalk Mail webmail and see the message 'Unable to connect to e-mail server. Possible reasons: The e-mail server is (temporarily) down or there are network connection problems. Please try again in a few minutes.'
It's a local issue at the TalkTalk Mail platform and some mailboxes are not being accessed. I've reported the issue to TalkTalk and it's been alerted to the Mail platform operator.
So that TalkTalk Support can co-ordinate the issue of those mailboxes that are on the Mail platform server that is not currently accessible: Would you kindly add, and note the email address that's not accessible, in your Community profile, Private notes - in the My Settings Personal Information page - at the bottom of the page immediately above the Save Changes button that you'll then need to update the page.